Coordinator, Warehouse

DSV•Montreal, QC

10d•Onsite

About The Position

A Coordinator, Warehouse’s primary role is to handle all day-to-day operational elements of our customer’s needs. Requires flexibility and adaptability to work extended hours to meet work demands. Requires ability to organize and prioritize activities to complete tasks and assignments with a high degree of independence, in a timely/efficient manner. Ability to perform with a high level of accuracy. Ensure timely and accurate updates on customer movement of freight and information, while providing exceptional customer service within the Transportation Department. To anticipate, identify and rectify any exceptions and to keep internal stakeholders always informed. Committed to achieving Transportation targets in a timely fashion while focusing on continuous improvement.

Requirements

Minimum 1-2 years in transportation/logistics/distribution
College Diploma / University Degree in Business, Logistics, or International Trade preferable
CIFFA certificate, an asset
Dangerous Goods Certification, an asset
Certified counterbalance forklift operator
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct
Good command, both verbal and written, French and English skills.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite
Working knowledge of transportation management software i.e., Load Link, PC Miler, Cargowise, Truckmate, etc., would be an asset.

Responsibilities

Reviews customer delivery requirement for delivery of freight
Liaise with internal departments and clients
Provides workflow priority to warehouse personnel
Verifies and coordinates transit of freight to destination
Update TMS and any Tracing tool of warehouse event statuses
Confirm customs release status and credit hold release
Dispatches freight to carriers and couriers
Updates shipment dimension log
Daily communication with transportation companies and couriers to ensure adequate equipment is available
Processing of courier shipments and labeling
Maintain returns tracking logs
Follow-up on mis-delivered and refused/returned shipment. Drive final
Receiving orders via email
Process customer orders for internal and external small warehouse account
Scheduling delivery appointments
Maintain stock of warehouse supplies and consumables
Various customer related and administrative duties as needed
Prints and distributes documentation to relevant parties
Maintain and promote professional communication with drivers, customers, and warehouse personnel
Works independently to accomplish tasks within scope of job.
Effectively and efficiently responding to internal stakeholders inquiries; resolving any conflicts or problems that might arise; etc.
Ensuring all account correspondence maintained up to date, ensuring appropriate electronic copies are uploaded along with milestones.
Milestones UPDATE in Real time environment.
Liaise between carriers, internal partners and the warehouse operations teams
Print freight bills, label and unload/load reports
Follow-up on mis-deliveries
Monitor carriers who are unresponsive and inform dispatchers and supervisor of escalated issues
Update our transportation management system and customer websites of real time load locations
Identify problems proactively and develop creative and efficient solutions
Ability to prioritize loads based on importance and delivery date
Communicate any modifications to Account Manager to update clients
Build strong relationships with the carriers assigned through communication and ongoing monitoring of on time performance.
Complete performance reports for all carrier related issues in a timely manner. Notify potential issues to the appropriate parties.
Ensures that tracking meets established standards but will escalate for resolution as appropriate.
Communicate any carrier issues that might impact operations.
Working knowledge of transportation cargo claims, transportation laws and risk management
Keep the Operations Team and Account Manager updated on significant issues.
Maintaining the confidentiality of client information.
Maintaining the integrity of shared work files on network system shared programs
Meet KPI standards as per company guidelines.
Support freight and cargo handling functions directly as required
Other duties and assignments as required
Supports organizational commitment to ISO 9001, ISO 45001 certification
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.