Coordinator - Voyage Services

Virgin Voyages • Plantation, FL

6d • Hybrid

About The Position

The company is seeking a Voyage Service Coordinator to join their crew and support the in-house reservations and passenger services department. This role is crucial for ensuring the best experience for both sailors and internal crew members. The position is described as very busy and dynamic, requiring the ability to juggle multiple tasks and a passion for ensuring smooth operations. The role is based at the Virgin Voyages Head Office in Plantation, FL, with a hybrid work environment, involving in-person collaboration on Tuesdays, Wednesdays, and Thursdays, and remote work on Mondays and Fridays.

Requirements

• 2+ years of prior dispatch functions/experience within the cruise industry or alike industries.
• Strong verbal and written communication skills.
• Professional attitude, presentation, and attire.
• Proficient in the use of Microsoft Outlook, Word, and Excel, and general computer use.
• Ability to focus on the company’s needs and achieve them.
• Effective communication skills, including listening and responding well to questions.
• Treats people with respect, keeps commitments, inspires trust, and works with integrity and ethically.
• Completes administrative tasks correctly and on time.
• Confident telephone skills and etiquette.
• Ability to use and/or learn standard software applications and in-house reservation systems.
• Ability to prioritize, organize, and follow up in a timely manner.

Nice To Haves

• Super talented individual with a passion for delivering a best-in-class client experience.
• Epic customer service skills and patience.
• Ability to juggle multiple things at once.
• Passionate about getting things done the right way so everything runs smoothly.
• Clever, on top of it, able to think ahead, intuitive, passionate, and someone people respect and enjoy working with because they make things happen.

Responsibilities

• Relay, receive, and verify information to and from ships.
• Report passenger numbers, passenger requests, and questions to ships.
• Contact hotel, transfer, and port agent partners for reservations and verify confirmations and invoices.
• Act as a liaison between Cruise Reservations/Sales departments and ship’s staff.
• Provide timely and accurate information flow and changes to affected departments.
• Ensure business is accurately booked, communicated, and executed in accordance with Virgin Voyages standards.
• Handle overflow passenger and travel agency calls from U.S. reservations and group departments.
• Provide support to team members when they are unavailable.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed