Coordinator Volunteer Home Care

VITAS Healthcare • Daytona Beach, FL

5d

About The Position

The Volunteer Services Coordinator is a member of the interdisciplinary team and represents and advocates for volunteer services. The coordinator identifies volunteer needs, matches and assigns volunteers to patients and families, and maintains volunteer records needed to support those matches. The role also maintains frequent communication with volunteers, supports them individually as needed, and facilitates communication between volunteers and staff. The coordinator informs patients and families about volunteer availability and assesses their needs for volunteer services. Additional duties include representing the volunteer program at team meetings, tracking volunteer hours, supporting recruitment and training, supervising volunteers when the designated supervisor is unavailable, and completing special projects as directed by the supervisor.

Requirements

• Ability to develop telephone rapport with volunteers, patients, and families.
• Understanding of volunteering motivations.
• Excellent communication and interpersonal skills.
• Ability to work as a team member.
• Excellent organizational and record-keeping skills.
• Ability to travel per job requirements.
• High school education.
• Previous experience as a volunteer.

Nice To Haves

• Some healthcare or volunteer administration experience.
• Bilingual skills may be appropriate in certain geographic areas.

Responsibilities

• Represent volunteers and advocate for volunteer services as a member of the interdisciplinary team.
• Identify needs for volunteers and match and assign volunteers to patients and families.
• Maintain a list of volunteers assigned to the team, including information needed to match patients and volunteers.
• Maintain frequent communication with the team's volunteers.
• Encourage and collect volunteer notes, and track and report volunteer hours to the Volunteer Services Manager.
• Represent the volunteer program in team meetings and encourage the use of volunteers.
• Serve as a liaison to facilitate communication between volunteers and staff.
• Provide individual volunteer support as needed.
• Inform patients and families about volunteer availability and assess their needs for volunteer services.
• Supervise volunteers when the designated supervisor is unavailable.
• Assist with determining recruitment needs.
• Support the volunteer program by participating in volunteer trainings and functions.
• Undertake special projects as directed by the supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED