Coordinator - Veteran and Military Student Success Center (VMSSC)

Tennessee Board of Regents•Blountville, TN

4d•$43,869 - $48,494•Onsite

About The Position

The Veteran and Military Student Success Center (VMSSC) Coordinator is responsible for certifying benefits recipients to Veterans Affairs (VA) and providing support to military-affiliated students. They report to the VMSSC Director and assist them with student success events and professional development opportunities.

Requirements

Associate degree or higher from an accredited institution
Two (2) or more years of experience in higher education or Veterans services
MS Office skills, Word, Excel, Outlook; videoconferencing software; digital records management systems; general operating systems and data information systems
Ability to work independently and to assist in problem-solving for students, staff, and the public
Ability to establish and maintain effective and cordial working relationships
Knowledge of records management concepts and best practices
Attention to detail, accuracy, and follow-through
Ability to multitask and meet deadlines established by VA and DOD
Knowledge of Enrollment Manager and other systems used by VA and DoD

Nice To Haves

Experience as a School Certifying Official
Experience working in a community college
Professional experience in veterans services
Conversational ability or fluency in a language other than English

Responsibilities

Serve as School Certifying Official & maintain related annual training requirements
Comply with the Tennessee State Approving Agency’s policies and guidelines to maintain the College’s eligibility for GI Bill® benefits
Comply with mandated procedures from the VA and the DoD’s MOU
Manage administrative duties for the VMSSC, including but not limited to records management, answering calls, processing mail, maintaining website and social media pages, and assisting walk-in clients.
Assist in organizing and maintaining the veterans’ records system (Enrollment Manager)
Initiate admissions and/or education benefits applications and any other related forms
Process administrative records and enter veterans’ information into appropriate computer systems; certify eligible students each semester and make changes weekly as needed
Submit end-of-term reports to include graduation, dismissal, course repeats, and any other necessary reporting
Administer the Joint Service Transcripts (JST’s) for veteran students
Work with the Business Office to ensure proper payments are made, and refunds are correct; monitor third-party payments to ensure compliance with requirements of the GI Bill; ensure school debt notices are correct before forwarding them to the Business Office
Monitor student alerts; contact students and refer to internal and external resources as needed
Assist with planning and coordinating veteran-centric events, including but not limited to campus-wide events (e.g. Veteran’s Day Ceremony), internal training opportunities, and Veterans Orientations.
Promote the VMSSC and related services on campus and within the community, including travel to local events.
Supervise VA work study participants and handle all associated paperwork, including time sheets; ensure correct and timely payments are made to participants
Act as advisor for the Student Veterans of America chapter on campus
Be responsible for all office activities in the absence of the Director
Crosstrain in all aspects of Veterans and student services
Complete other assignments as directed by supervision.