Coordinator, Transaction Assurance

Pilot Company • Knoxville, TN

7h • Onsite

About The Position

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Their energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, their founding values, people-first culture and commitment to giving back remains true to them today. They are dedicated to fueling people and keeping North America moving. The Coordinator, Transaction Assurance supports fuel transaction processing by validating accurate order details are present on Wholesale, Freight Only, and Retail orders. The role involves quickly resolving discrepancies between driver-supplied paperwork and dispatch information to ensure on-time customer billing.

Requirements

• High school diploma or equivalent certificate required
• Local presence in Knoxville, TN or the surrounding communities.
• Legal right to work in United States without additional sponsorship
• Microsoft Office skills; specifically, Microsoft Teams and Excel.
• Knowledge of fuel and trucking industry and its common terminology.
• Knowledge of the billing process and familiarity with Bill of Ladings and Invoices.
• Ability to prioritize work, follow through, and problem solve
• Highly organized with an exceptional attention to detail
• Ability to handle multiple tasks, meet deadlines, and work independently or as a group
• Professional demeanor when communicating in person, email or phone
• Excellent written and verbal communication skills
• Ability to influence others and provide excellent customer service
• Strong time management skills
• Ability to quickly learn new technology and use technology in all areas related to the role
• Ability to work in a fast-paced, dynamic team environment

Nice To Haves

• Bachelor’s degree preferred
• minimum two years’ experience in customer service
• Preferred experience in either Logistics or Accounting ( AP / AR / billing )

Responsibilities

• Validate and correct orders from dispatch based the information and paperwork uploaded by drivers.
• Work closely with the responsible teams to ensure loads are being entered and processed timely and accurately. Provide support to our Wholesale, Retail, DEF and Freight Only customers related to order information, paperwork requests, assist with credit/rebill inquiries in a timely fashion
• Communicate missing paperwork requests to the Paperwork Resolutions group in order receive paperwork required to validate orders.
• Ensure all data is accurate and ready for timely billing
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees