Coordinator, Transaction Assurance

Pilot Company • Knoxville, TN

11h • Onsite

About The Position

The Coordinator, Transaction Assurance supports fuel transaction processing by ensuring accurate order details for Wholesale, Freight Only, and Retail orders. This role involves quickly resolving discrepancies between driver-supplied paperwork and dispatch information to facilitate on-time customer billing. Pilot Company is an industry-leading network of travel centers with over 30,000 team members and more than 750 retail and fueling locations across 44 states and six Canadian provinces. The company's energy and logistics division is a top fuel supplier, operating one of the largest tanker fleets. Pilot Company is committed to a people-first culture and to fueling people and keeping North America moving.

Requirements

• High school diploma or equivalent certificate required
• Minimum two years’ experience in customer service
• Microsoft Office skills; specifically, Microsoft Teams and Excel.
• Knowledge of fuel and trucking industry and its common terminology.
• Knowledge of the billing process and familiarity with Bill of Ladings and Invoices.
• Ability to prioritize work, follow through, and problem solve.
• Highly organized with an exceptional attention to detail.
• Ability to handle multiple tasks, meet deadlines, and work independently or as a group.
• Professional demeanor when communicating in person, email or phone.
• Excellent written and verbal communication skills.
• Ability to influence others and provide excellent customer service.
• Strong time management skills.
• Ability to quickly learn new technology and use technology in all areas related to the role.
• Ability to work in a fast-paced, dynamic team environment.
• Ability to handle multiple tasks, meet deadlines, and work independently.

Nice To Haves

• Bachelor’s degree
• Preferred experience in either Logistics or Accounting (AP / AR / billing)

Responsibilities

• Validate and correct orders from dispatch based the information and paperwork uploaded by drivers.
• Work closely with the responsible teams to ensure loads are being entered and processed timely and accurately.
• Provide support to our Wholesale, Retail, DEF and Freight Only customers related to order information, paperwork requests, assist with credit/rebill inquiries in a timely fashion.
• Communicate missing paperwork requests to the Paperwork Resolutions group in order receive paperwork required to validate orders.
• Ensure all data is accurate and ready for timely billing.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
• Ensure all activities are in compliance with rules, regulations, policies, and procedures.
• Complete other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees