Coordinator, Transaction Assurance

Pilot Company • Knoxville, TN

20h • Onsite

About The Position

Support fuel transaction processing by validating accurate order details are present on Wholesale, Freight Only, and Retail orders. Quickly resolve discrepancies between driver-supplied paperwork and dispatch information to ensure on-time customer billing.

Requirements

• High school diploma or equivalent certificate required.
• Minimum two years’ experience in customer service.
• Microsoft Office skills; specifically, Microsoft Teams and Excel.
• Knowledge of fuel and trucking industry and its common terminology.
• Knowledge of the billing process and familiarity with Bill of Ladings and Invoices.
• Ability to prioritize work, follow through, and problem solve.
• Highly organized with an exceptional attention to detail.
• Ability to handle multiple tasks, meet deadlines, and work independently or as a group.
• Professional demeanor when communicating in person, email or phone.
• Excellent written and verbal communication skills.
• Ability to influence others and provide excellent customer service.
• Strong time management skills.
• Ability to quickly learn new technology and use technology in all areas related to the role.
• Ability to work in a fast-paced, dynamic team environment.
• Ability to handle multiple tasks, meet deadlines, and work independently.

Nice To Haves

• Bachelor’s degree preferred.
• Preferred experience in either Logistics or Accounting ( AP / AR / billing ).

Responsibilities

• Validate and correct orders from dispatch based the information and paperwork uploaded by drivers.
• Work closely with the responsible teams to ensure loads are being entered and processed timely and accurately.
• Provide support to our Wholesale, Retail, DEF and Freight Only customers related to order information, paperwork requests, assist with credit/rebill inquiries in a timely fashion.
• Communicate missing paperwork requests to the Paperwork Resolutions group in order receive paperwork required to validate orders.
• Ensure all data is accurate and ready for timely billing.
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level.
• Ensure all activities are in compliance with rules, regulations, policies, and procedures.
• Complete other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees