Coordinator, Trade Client Services Specialty
About The Position
Lumicera Health Services, powered by Navitus, is an innovative specialty pharmacy defining the “new norm” through transparency and stewardship to optimize patient well-being. The company fosters an environment that celebrates creativity and diversity. Lumicera is seeking a highly motivated Trade Client Services Coordinator (TCSC) with at least 3 years of successful operational experience in specialty pharmacy. This role primarily involves managing manufacturer, payor, and strategic partners who require enhanced operational support. The TCSC is responsible for co-developing long-term account strategies and supporting the Specialty Trade Account Executive for assigned clients. The coordinator will collaborate with other operational staff to ensure exceptional service and high-quality patient care for clients and their patients. Key responsibilities include acting as a liaison between Lumicera and clients to ensure operational excellence, identify growth and expansion opportunities, and communicate these for incorporation into business reviews. The TCSC is also responsible for program retention, achieving corporate strategic goals related to the client base, and overall customer satisfaction, including resolving customer issues concerning contracts, reporting, and escalating issues to the Trade Account Executive.
Requirements
- At least 3 years of successful experience with operational experience in specialty pharmacy
- Valid State Driver’s License and current Automobile Policy
- Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
- Ability to work independently and prioritize work to meet client needs
- Strong team orientation, commitment to sales, and client service and desire to succeed
- Willingness to travel as needed to meet goals
- Excellent verbal and written communication, presentation and negotiation skills required
- PC skills; Microsoft Office, Email, and Internet
- Participate in, adhere to, and support compliance program objectives
- The ability to consistently interact cooperatively and respectfully with other employees
Nice To Haves
- Bachelor's degree in business, marketing, or related area preferred
- Knowledge of PBM, Specialty Pharmacy or health care industry preferred
Responsibilities
- Participate in daily, weekly or monthly meetings in support of the client’s program to provide status updates, current barriers to patient access, and interface with client to support in resolution of access issues
- Pull reports to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to manufacturer and payor clients. Work closely with Specialty Trade Account Executives on data, strategy, and the Lumicera team approach to all meetings
- Ensure immediate Account Management team has a plan to mediate any unmet guarantees moving forward; Account Management should always have a debrief with an internal department which has failed to meet a guarantee
- Be primary point of contact for any daily tasks, operational requests, and status inquiries. This includes handling general referral level questions and requests
- Support implementation of assigned clients
- Facilitate resolution of escalated client issues requests
- May require travel to client sites or onsite meetings up to 10% of time
- Other duties as assigned
Benefits
- Top of the industry benefits for Health, Dental, and Vision insurance
- 20 days paid time off
- 4 weeks paid parental leave
- 9 paid holidays
- 401K company match of up to 5% - No vesting requirement
- Adoption Assistance Program
- Flexible Spending Account
- Educational Assistance Plan and Professional Membership assistance
- Referral Bonus Program – up to $750!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
