Coordinator, Ticket Operations and Fulfillment

TicketManager•Mesa, AZ

4d•Onsite

About The Position

The Coordinator, Ticket Operations and Fulfillment supports customers by executing accurate, scalable ticket setup and fulfillment. The role owns the end‑to‑end configuration, maintenance, and quality assurance of ticket inventory, ensuring compliance with customer requirements and seamless delivery across digital and physical inventory. Through proactive management of complex, high‑volume ticket requests, precise inventory maintenance, and consistent adherence to SLA commitments, this role helps reduce customer effort and ensures reliable, efficient ticket delivery.

Requirements

Bachelor’s Degree Required
1+ year of related work experience
Excellent communication skills, both oral and written
Process-driven, creative thinker with a proven ability to articulate, and implement innovative solutions
Must have exceptional follow-through, possessing a high level of attention to detail
Proven ability to manage multiple projects and deliver work on time
Experience with Outlook and Excel
Comfortable learning new software programs
Demonstrates high ethical standards, accountability, and integrity in all work

Nice To Haves

Previous Box Office/Ticketing experience a plus
Experience in box office, ticketing, or event fulfillment is a plus

Responsibilities

Execute accurate ticket setup and fulfillment to support customer needs
Respond to ticket‑related fulfillment inquiries while meeting service‑level expectations
Build and maintain ticket inventory for events, packages, and large‑scale builds
Ensure ticket data accuracy, compliance, and quality prior to delivery
Handle the distribution of physical and electronic ticket orders, ensuring accuracy and timely delivery
Partner with internal teams to support new account setups and high‑volume ticket projects
Collaborate across teams to support efficient fulfillment operations and continuous improvement
Maintain organized fulfillment processes and documentation