Ticket Operations Assistant

AMB Group, LLC • Atlanta, GA

2d

About The Position

This position provides support and assistance in the areas of ticket resolution, order fulfillment and ticket distribution for Atlanta United and Atlanta United 2.

Requirements

• Ability to deliver excellent service to fans.
• Strong written and oral communication, prioritization, and organization skills.
• Proficient with MS Word and Excel.
• Ability to multi-task, problem solve effectively and handle stressful and difficult situations.
• Must be able to work Monday through Friday and match days (during week or on weekends).
• Excellent oral communication skills.
• Excellent time management and organizational skills.
• Excellent problem solving/critical thinking skills.
• Ability to operate a variety of computer applications including but not limited to Microsoft’s suite of products such as Word, Excel and Outlook, Ticketmaster and customized in-house ticketing system and database.
• Ability to work well in a team environment and autonomously.

Nice To Haves

• Ticketmaster Archtics experience a plus but not required.

Responsibilities

• Assist in the processing and establishment of season ticket, group and single match ticket accounts.
• Provide game-day support in the area of ticket resolution, customer service, and other ticketing needs.
• Provide daily support to internal sales and customer service teams.
• Coordinate in-house and on-line ticket order fulfillment.
• Aid in other duties, functions, and tasks as assigned by full-time associates of the department.
• Assist with Atlanta United 2 matches.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed