Coordinator, System Logistics

University Hospitals•Shaker Heights, OH

2d•Onsite

About The Position

This position is the integral role within the System Operations Center of University Hospitals Health System to coordinate logistical activities across the broad spectrum of entities and service line platforms to deliver care and services to our patients.

Requirements

High School Equivalent / GED (Required)
Strong verbal and written communication skills. (Required proficiency)
Excellent organizational and multitasking abilities. (Required proficiency)
Ability to work under pressure and make quick decisions. (Required proficiency)
Attention to detail and problem-solving skills. (Required proficiency)
Customer service experience. (Required proficiency)
Proficiency with dispatching software, GPS tracking systems, and Microsoft Office. (Required proficiency)
Ability to multi-task as well as function independently in a fast-paced and often stressful work environment. (Required proficiency)
Critical thinking skills. (Required proficiency)

Nice To Haves

Associate's Degree (Preferred) or relevant work experience
2+ years previous dispatching, logistics, transportation, customer service, experience (Preferred)

Responsibilities

Oversees and coordinates daily logistics operations, including courier route assignments, daily assigned stops per courier, and deployment of schedules within the Logis IDS system to ensure operational needs are met efficiently.
Monitor vehicle, staff locations and track job progress.
Communicate updates between customers, employees, and management.
Maintain accurate records of schedules, deliveries, incidents, and communications within Logistics log and Logis IDS system
Proactively ensures timing of urgent requests and prioritize appropriately.
Resolve scheduling conflicts, delays, and operational issues.
Ensures confidentiality of patient information.
Demonstrates and maintains positive inter-personal relationships to provide quality customer service.
Answers telephone and email inquiries in a courteous, timely, and efficient manner. Facilitate timely communication to internal/external staff.
Ensure professionalism and effective decision-making in fast-paced, high-pressure environments.
Assists with developing/training new staff members.
Performs other duties as assigned.
Complies with all policies and standards.
For specific duties and responsibilities, refer to documentation provided by the department during orientation.
Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.