Coordinator Surgery Special Unit - HVTI

Cleveland Clinic

17h•Onsite

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Cleveland Clinic was the first hospital in the nation to make exceptional customer service a cornerstone of its mission. As a Surgery/Special Unit Coordinator, you will play a key role in supporting the Heart, Vascular & Thoracic Institute (HVTI) by scheduling outpatient appointments and coordinating cardiac testing and procedures for new, established, and inpatient populations as needed. In this role, you will help maintain the organization and efficiency of the unit, enabling caregivers to deliver the outstanding patient care Cleveland Clinic is known for. A caregiver in this role works days from 8:30 a.m. – 5:00 p.m.

Requirements

High School Diploma or GED
Two years of related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insurance processing, appointment or scheduling OR three years of customer service concierge experience
Proficient in use of Personal Computers (PC) and general knowledge of PC based systems and software
Knowledge of Microsoft Word and Excel applications
Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

Nice To Haves

In-depth knowledge of medical terminology and/or CPT/ICD coding

Responsibilities

Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.
Validate patient physician information and ensure accurate collection.
Validate and capture primary, secondary and tertiary insurance coverage to ensure accurate billing.
Identify patients in need of financial counseling to ensure appropriate payment of services.
Identify services out of insurance plan or requiring referrals; may inform patient of courses of action.
Triage appointments based on diagnosis, patient preferences and physician specialty.
Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.
Perform scheduling both intra- and inter-departmentally as requested by physician orders.
Receive orders and processes as indicated by provider and schedule according to protocol.
Schedule all procedures/surgeries.
Enter appointment into respective programs, both routine and emergency add-on.
Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).
Enter all updates, corrections and changes to scheduled procedures/surgeries.
Maintain provider schedules for designated unit.
Coordinate multiple physician schedules.
Serve as liaison with admitting office regarding hospital reservations, update admission information and cancel reservations.
Notify patients of their arrival times per area protocols.
Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.
Maintain designated space/unit and patient management calendars/ledgers; maintain department data based on area needs.
Communicate with patients and their families to provide detailed instructions, directions and resources available.