Coordinator, Student Group Services (SGS)

University of Alberta Students' Union•Edmonton, AB

1d•Onsite

About The Position

The Coordinator - Student Group Services (C-SGS) is a full-time/part-time term position in the Student Services portfolio. The C-SGS supports the operations of Student Group Services (SGS), and is required to have a general academic and non-academic knowledge of the University of Alberta. SGS operates in close collaboration with Student Success and Experience staff, as well as other Students' Union and University Units to support and encourage a vibrant student life climate on campus. This position supports student group administration (including registration, training, and physical space allocation in the Students' Union Building) and general support for student group members and leaders. It requires a high level of collaboration with existing units within the Student Services units and across campus. This position has a strong focus on advising, administration, and project work. This is a contract position with a start date of August 4, 2026, and an end date of September 30, 2027. This position works part-time at 20 hours per week from September through April, and full-time from May through August at 37.5 hours per week. Multiple coordinator positions are available at this time.

Requirements

Must be an undergraduate student at the University of Alberta, enrolled in at least one course in each of the fall and winter sessions during the term of employment;
General academic and non-academic understanding of the University of Alberta;
Eligible to work in Canada (including students who are in Canada on a study permit);
The ability to work on-site at our offices at the University of Alberta’s North Campus, in Edmonton, Alberta;
Availability to work during standard operating hours, including possible evenings and weekends during the school year.

Nice To Haves

Previous involvement with student groups on campus, especially in a leadership role;
Strong administration and organization skills;
Experience with customer service, including in-person, on the phone, and over email;
Good problem-solving, communication, and conflict-resolution skills;
Ability to adapt to changes in administrative processes and workplace structures;
Experience with relevant technology including the Mac ecosystem, Google Apps (especially Google Sheets, Docs, and Forms), and e-learning platforms such as Articulate and Canvas;
Experience leading volunteers, committees, meetings, and/or training sessions.

Responsibilities

Provide direct student service, including responding to email, phone, and in-person inquiries related to Student Groups;
General administration of the service including new and returning group recognition application processing, event submission review, document review, as well as maintaining and organizing databases;
Troubleshoot the Rubric platform and other student group management platforms;
Preparation of the Student Group Services newsletter;
Administration of the Student Group Storage program spaces in SUB;
Coordinate Group Leader Orientation (G.L.O.) programs, including content updates and some session facilitation;
Propose, develop, and update resources to support student group operations;
Internal event planning and execution support, including the Fall and Winter Clubs Fairs;
Resource distribution program support, including granting programs and in-kind resource allocation;
Student Group event support, including referring students to relevant on campus resources;
Gather, track and maintain program data;
Contribute to goal setting for the service and its programs;
Other duties as assigned by the Manager - SGS and/or Assistant Manager - SGS.