Coordinator - Social Emergency Response Service

Sioux Lookout First Nations Health Authority•Sioux Lookout, ON

About The Position

Nodin Mental Health Services (Nodin MHS) is the mental health department of the Sioux Lookout First Nations Health Authority (SLFNHA), serving First Nation children, youth, adults, and families from 33 remote northern communities. The Social Emergency Response Service specifically supports First Nations communities impacted by traumatic incidents and crises. This role involves receiving information on critical incidents, collaborating with communities and partners to develop response plans, supporting local strategies, and coordinating the mobilization of resources. Support services include counseling, emotional support, debriefing, cultural support, and facilitating longer-term recovery options. The service also dispatches volunteer non-clinical crisis teams and supports in-community volunteer teams. The Coordinator - Social Emergency Response Service will work collaboratively with the crisis response team, managing all administrative duties related to processing community requests, such as travel, accommodations, invoices, and statistics. This role requires effective communication and liaison with internal and external partners, including community leadership. Coordinators are often the first point of contact for information regarding tragic events and are expected to provide support, de-escalate situations if necessary, and determine the best way to offer community support. This is a collaborative position within a fast-paced, dynamic program.

Requirements

Minimum High school diploma/GED required and/or post-secondary education in Office Management or Office Administration or equivalent working experience.
Minimum 2 years experience in office administration or office support environment.
Proficient typing skills with a minimum typing speed of 60 wpm, and working experience with MS Office (Word, Excel, PowerPoint, Outlook), Internet, and various office equipment.
Excellent communication (strong written and verbal), problem solving, time management, organizational and interpersonal skills.
Accuracy and strong attention to detail.
Strong coordination skills.
Demonstrated capability of data recording and keeping files up to date.
Ability to work independently in a fast-paced, dynamic environment.
Ability to take initiative, be adaptable, multitask and juggle multiple responsibilities at once, meet deadlines and work independently in a face-paced and ever-changing environment.
Highly skilled in building relationships with internal staff, external customers and communities.
Must be able to speak with confidence with multiple partners.
Highly motivated with a positive attitude.
Professional integrity and profound ability to maintain confidential information is essential.
Must be a critical thinker who can quickly resolve issues.
Excellent listening and comprehension skills required.
Proven ability to maintain a calm demeanor under pressure and in crisis situations.
Knowledge of First Nations people, culture, and mental health priorities in the Sioux Lookout region is essential.
The ability to perform the requirements of the position on a regular basis.

Nice To Haves

Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)
Experience in customer support is a plus.
Experience in a mental health or social services setting preferred.
Training courses are an asset: crisis management, trauma informed care, First Nations history, Indian Residential School, cultural safety.
Ability to speak one or more of the First Nations dialects of the Sioux Lookout region is an asset.
Ability to work flexible hours and as part of a rotational on-call schedule as required.

Responsibilities

Coordinate and act as a liaison with leadership, community-based crisis coordinators, tribal councils, mental wellness teams, NAN, other SLFNHA programs and other Nodin departments etc. to explain the program’s role, how to access, receive referrals and secure supports.
Build strong collaborative relationships.
Support complex scheduling.
Rotationally responsible for providing after hours Crisis Response on-call/ after-hours support.
Format and draft information for internal and external communications.
Gather and maintain accurate documentation to ensure adequate information is accessible for quality service and for statistical purposes.
Program support and coordination (i.e. filing, faxing, banking, composing memos/letters, completing contract requests, organizing travel, managing travel/expense claims, updating team and stakeholder contact numbers, emails, purchase orders etc).
Arrange and deploy crisis intervention and cultural supports into communities.
Arrange for community groups to receive debriefing and/or to receive assistance to build capacity to manage crises at a community level.
Arrange for direct and indirect Indian Residential School Survivors to receive mental health counselling and/or cultural support.
Monitor program activity through regular contact with team members/communities to ensure they are able to effectively manage crisis/serious incidents.
Assist supervisor with tracking data for reports and completion of all required reports.
Arranging and/or participating in in-service training, meetings with partners, other Nodin staff, other SLFNHA programs, NAN meetings/training, team building and debriefing activities.
Coverage for supervisor as required.
Any other duties that are deemed necessary by your immediate supervisor.