This position is responsible for maintaining the daily business processes for a defined group of customers, including keeping open lines of communication between Customer Service Representatives, Field Sales Brokers, and both internal and external customers. The role involves receiving and processing orders and coordinating with several departments to ensure timely product movement and delivery. It also maintains the customer relationship by coordinating business processes across sales management, credit, production, quality assurance, transportation, warehousing, and other customer-serving departments. Responsibilities include developing solutions for administrative issues related to product pricing, billing, export orders, and documentation preparation. The individual will build strong relationships with internal and external customers and perform other duties as needed. This position typically supports challenging customers with high sales volume and demand, requires the ability to back up other CSRs, and involves attending or conducting relevant meetings.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED