Coordinator, Sales and Service

Holt Renfrew•Toronto, ON

10d•CA$55,000 - CA$70,000•Onsite

About The Position

The Coordinator, Sales & Service (located at Store Support Centre) will work closely with Store teams, merchants and vendor partners to ensure seamless execution of client experience programs, executed at an elevated level to retain and build loyalty from both new and existing clients.

Requirements

1-2 years of post-university work experience
Demonstrated leadership and influencing skills with the ability to get things done
Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
Confident and effective communication (written & verbal) and interpersonal skills
Is adaptable and comfortable with ambiguity and change
Highly service-oriented with exceptional organizational and follow up skills
Passionate about fashion and luxury retailing
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Responsibilities

Administer and oversee the ongoing maintenance of Sales & Service programs and associated processes
Manage administrative responsibilities, including documentation, reporting, and expense reconciliation, ensuring accuracy and timeliness
Schedule, organize and/or facilitate meetings with vendor partners and internal stakeholders as required
Coordinate, organize, monitor, and support Sales & Service programs to ensure effective execution
Support program execution by tracking results and progression, providing insights and recommendations to improve outcomes
Build strong relationships and partner with vendors, internal stakeholders and store teams to drive program adoption, performance and effective partnerships
Oversee administration of client experiences, including itineraries, coordination, budgets, and critical paths/schedules
Assist in implementing key projects and initiatives to drive flawless in-store execution, including training programs, launch materials, and corporate policies
Support store teams on Sales & Service-related programs and conduct regular store visits to understand processes, identify opportunities and share best practices
Communicate parameters, standards, and direction set by Store Support to store teams, ensuring messaging is clear, concise, and actionable, with defined follow-ups to drive alignment and execution
Support the ongoing maintenance and administrative support of Sales & Service programs with a focus on sustainability and continuous improvement
Provide proactive and responsive support to vendors, internal teams, and store teams to strengthen overall collaboration
Maintain expertise in all Sales & Service tools (e.g., clienteling tools) to support adoption & engagement, appointment culture and client retention
Support the rollout of Sales & Service programs (e.g., digital experience selling)
Comply with all Health & Safety policies and requirements
Ensure compliance with privacy policies, regulations, and cyber security measures
Perform other duties, as assigned