Coordinator Resort - Ka Haku, a Hilton Club

Hilton Grand Vacations•Honolulu, HI

4d•$31 - $32•Onsite

About The Position

Our Resort Coordinator position assists General Manager, and resort directors with administrative duties that support general resort operations. A strong commitment to our Spirit of Service culture and Hilton Values is expected in all interactions with guests and team members. HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Requirements

High School Diploma, GED, or equivalent
Minimum 6 months of related experience.
Capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices.
Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
Proficient with MS Office applications.
Proficient in time management; the ability to organize and manage multiple priorities.
Ability to take initiative and effectively adapt to change.

Nice To Haves

Associate’s degree/College Diploma
Prior experience working in hospitality industry.
Ability to converse professionally in Japanese, including spoken and written formats.

Responsibilities

Supports administrative related duties and processes
Where applicable, collects proper documents related to incidents occurring at the resort; captures relevant information into a database and keeps General Manager, and Resort Directors fully informed of progress and outcome
Responds to all inquiries (telephone, e-mail, etc.) delivers information requested and follows up where needed
Arranges meetings on behalf of Resort Leadership; Documents and distributes minutes when in attendance or as requested and coordinates aspects internal events committee.
Coordinates vendor contract process as it relates to Homeowners Association Reserve Projects
Distributes and Receives RFP (requests for proposals) for projects, contracts
Maintains Contracts/Service Agreements files and updates annually including Certificate of Insurance
Organizes all aspects of HOA meetings including not limited to preparing notifications, arranging meeting location/space, coordinating translation where needed and any other requests by Resort Leadership or Association Management Services
Coordinating Training class's location and setup for classes with Learning and Training Managers.
Coordinates all aspects of VIP needs including amenities, arrival/departure needs, accommodations. Keeps the information current and communicate to Resort Leadership on all planned arrangements, follow up as needed.
Maintains Office Supplies and Administrative Support including copiers, fax, mail distribution and more
Assists operations within house notifications, emergency information and other requested communication
Assist to create presentation decks or other media tools as requested by Resort Leadership
Become proficient in all related aspects that support the resorts such as Branding and Creative, Communication, Social Media standards, Brand Standards, etc.
Works with Resort Leadership on Quality Assurance measures to include inspections, waivers, brand standards
Responds to owner/guest inquiries, concerns, and ensures issues are resolved and not escalated
Perform other related duties as assigned.