Coordinator, Public Service

Town of Caledon • Caledon, ON

4d • Onsite

About The Position

This role is responsible for the day-to-day delivery of branch services. You will provide a variety of public services including borrower services, reference assistance, readers’ advisory and user-support of library technologies and digital resources. You will be responsible for creating a welcoming and inclusive library environment and may act as Person in Charge at the branch.

Requirements

• Post-secondary diploma in Library Technician Diploma or equivalent combination of education and experience.
• One (1) year of library experience.
• A minimum of two (2) years in a customer-focused setting.
• Satisfactory passing of a vulnerable sector check.
• Proof of qualifications.

Nice To Haves

• A minimum of one (1) year public library experience is preferred.

Responsibilities

• Provide exemplary customer service to all patrons of Caledon Public Library in person, over the phone or via email.
• Perform all circulation functions: check books in and out, register patrons, collect fees, place holds, etc.
• Provide Interlibrary Loan service to patrons as required
• Commits to the provision of quality service to users, maintaining the Library’s image and ensuring that the library is profiled in a positive manner.
• Demonstrate an ongoing familiarity with the Library’s collections, both print and electronic
• Merchandise and display materials and collections to encourage patron awareness and use
• Responsible for the general appearance of the branch, ensuring a welcoming atmosphere for all visitors
• Facilitates programs within the branch, as directed by the relevant Manager
• Functions as Person in Charge (PIC) at the branch as scheduled: monitors staff attendance; ensures adequate staffing, oversees the opening and secure closing of the branch; resolves, records, and/or reports all incidents, issues, and emergency scenarios

Benefits

• The Town is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds.
• The Town is an equal opportunity employer that is committed to an inclusive and barrier-free workplace.
• If your application requires accommodation, please contact People Services at [phone] Ext. 4738.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree