Coordinator 2, Product Sales Support & Analysis

Comcast • Boca Raton, FL

4h • Onsite

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Requirements

• Communication
• Critical Thinking
• Customer Service
• Electronic Mail
• Microsoft Excel
• Prioritization
• Sales Support
• High School Diploma / GED
• 2-5 Years Relevant Work Experience

Responsibilities

• Act as the primary liaison between Sales, Property Management teams, and internal departments to support Bulk Master Accounts.
• Field and/or effectively re-route inbound tickets from CARE, monitoring and providing timely updates until resolved.
• Respond to inquiries via a dedicated phone line, providing support to property managers, board members, and business partners.
• Handle high-volume email correspondence from Sales teams, CAR representatives, property contacts, and other stakeholders.
• Research, analyze, and resolve customer and account-related issues, escalating when necessary.
• Partner cross-functionally with departments such as Construction, Technical Operations, Billing, and Sales to drive resolution and improve processes.
• Maintain detailed documentation of account activity, communications, and resolutions.
• Support sales efforts by providing account insights, documentation, and coordination for bulk product offerings.
• Identify trends, recurring issues, and opportunities for process improvement and share insights with leadership.
• Ensure compliance with company policies, procedures, and service level expectations.

Benefits

• Options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED