Coordinator 2, Product Sales Support & Analysis

Comcast • Boca Raton, FL

1d

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Requirements

• Communication
• Critical Thinking
• Customer Service
• Electronic Mail
• Microsoft Excel
• Prioritization
• Sales Support
• High School Diploma / GED
• 2-5 Years Relevant Work Experience

Responsibilities

• Act as the primary liaison between Sales, Property Management teams, and internal departments to support Bulk Master Accounts.
• Field and/or effectively re-route inbound tickets from CARE, monitoring and providing timely updates until resolved.
• Respond to inquiries via a dedicated phone line, providing support to property managers, board members, and business partners.
• Handle high-volume email correspondence from Sales teams, CAR representatives, property contacts, and other stakeholders.
• Research, analyze, and resolve customer and account-related issues, escalating when necessary.
• Partner cross-functionally with departments such as Construction, Technical Operations, Billing, and Sales to drive resolution and improve processes.
• Maintain detailed documentation of account activity, communications, and resolutions.
• Support sales efforts by providing account insights, documentation, and coordination for bulk product offerings.
• Identify trends, recurring issues, and opportunities for process improvement and share insights with leadership.
• Ensure compliance with company policies, procedures, and service level expectations.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors, and our communities.

Benefits

• Options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED