Coordinator, Pharmacy Services Growth & Engagement
About The Position
Join our team as a Pharmacy Services Coordinator and play a key role in expanding and integrating pharmacy services across our health system. In this highly collaborative position, you'll partner with pharmacy leaders, providers, clinic teams, and operational stakeholders to increase awareness and utilization of pharmacy services, improve prescription capture, and enhance the patient and provider experience. You'll analyze performance metrics, lead outreach and education initiatives, coordinate marketing efforts, and drive process improvements that support strategic growth. This role also champions the development of a strong pharmacy technician workforce by collaborating with Talent Acquisition, educational partners, and pharmacy leadership to support recruitment, onboarding, engagement, and retention initiatives. The ideal candidate is an experienced pharmacy technician that is a relationship builder with strong analytical, communication, and project coordination skills who is passionate about improving healthcare access, fostering workforce development, and advancing integrated pharmacy services.
Requirements
- Pharmacy Technician licensure by the Missouri Board of Pharmacy.
- Certified Pharmacy Technician (CPhT) certification by the Pharmacy Technician Certification Board (PTCB) or Certified Pharmacy Technician (ExCPT) certification by the National Healthcareer Association (NHA) within (1) year as a condition of employment in this job classification.
- Two (2) years of pharmacy experience.
Responsibilities
- Collaborates with pharmacy operations leaders to identify workflow, access, and service barriers that impact prescription capture, patient access, and provider engagement.
- Implements process improvements to enhance efficiency and customer experience.
- Establishes and maintains ongoing relationships with physician leaders, advanced practice providers, clinic administrators, and operational stakeholders to identify opportunities to increase awareness, utilization, and access to pharmacy services.
- Coordinates outreach activities with ambulatory clinics, inpatient units, and service line stakeholders to promote awareness, integration, and utilization of pharmacy services.
- Analyzes utilization metrics and identifies barriers to prescription capture.
- Develops and implements targeted strategies to increase system-wide participation, improve referral and prescribing workflows, and achieve established prescription capture and volume growth goals.
- Prepares and presents regular reports to leadership on pharmacy growth initiatives, prescription capture performance, and workforce metrics, including recommendations for improvement.
- Coordinates educational outreach and training for providers and staff on pharmacy services, prescribing workflows, and benefits of integrated pharmacy care.
- Collaborates with Marketing to develop, implement, and evaluate targeted marketing campaigns and provider communication strategies. Coordinates outreach initiatives across patient, provider, and community audiences.
- Partners with Talent Acquisition to support pharmacy technician workforce and service line growth initiatives by providing subject matter expertise on pharmacy career opportunities, identifying outreach opportunities with educational institutions and workforce development programs, and participating in career days, job fairs, and recruitment events.
- Coordinates onboarding, recognition, engagement, and retention activities in collaboration with pharmacy leadership, including workflow improvements. Identifies barriers to technician staffing; develops and implements targeted, data-driven solutions to address gaps.
- May complete unit/department-specific duties as outlined in department documents.
Benefits
- Health, vision and dental insurance coverage starting day one
- Generous paid leave and paid time off, including ten holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels and more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
