Coordinator, People Operations

Suffolk Construction • Boston, MA

1d • Hybrid

About The Position

The People & Culture (P&C) Operations group is the center of excellence responsible for the overall employee experience as relates to Human Resources, Community & Employee Engagement, Learning & Development and Talent Management. This role is based in our office 4 days per week, with the option to work remotely 1 day, and offers access to free on-site parking, a state-of-the-art fitness center, an on-site cafeteria, and a collaborative, engaging workplace culture.

Requirements

• Bachelor’s degree in Business Management or related field
• 2-5 years of administrative or office management experience (shared services center or other call center/customer service experience is desired)
• Willingness to provide best in class customer service
• Proficiency with Microsoft Office products (Excel, Word, Outlook, OneDrive)
• Comfort level with HRIS systems, Oracle experience a plus
• Be able to maintain a high level of confidentiality
• Collaborative, service-oriented and results-driven
• Highly organized; able to prioritize and multi-task
• Excellent oral and written communication and interpersonal skills
• Resourceful with strong problem solving and troubleshooting skills.
• Sound business judgement.
• Must possess Suffolk and Liberty Core Values: Passion, Integrity, Hard Work, Professionalism and Caring

Nice To Haves

• shared services center or other call center/customer service experience is desired

Responsibilities

• Maintain excellent customer-service standards by responding to internal and external department clients’ requests and inquiries, escalating items to People Operations Team as appropriate
• Responsible for ensuring the timely completion of tasks related to employee on-boarding and offboarding (employee headshots, I-9 ID collection, ppe and uniform orders, gas card orders)
• Oversight of national P&C programs (Service Awards, New Baby Bundles, and Compliance postings)
• Ensure timely processing and accuracy of P&C Department related invoices and expenses, working closely with corporate and project accounting
• Monitor SSN report weekly to reconcile differences in HRIS system
• Maintain employee documents in Markview
• May assist with special People & Culture related projects
• Reconcile and communicates for PTO audits
• Maintain P&C Operations Inbox
• Coordinate PPE rentals

Benefits

• free on-site parking
• state-of-the-art fitness center
• on-site cafeteria
• competitive salaries
• auto allowances
• gas cards for certain roles
• access to market leading medical and emotional and mental health benefits
• dental, and vision insurance plans
• virtual care options for physical therapy and primary care
• generous paid time off
• 401k plan with employer match
• access to expert financial resources
• company paid and voluntary life insurance
• tax deferred savings accounts
• 10 backup daycare days each year
• short- and long-term disability
• commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level