Coordinator, Parts Sales

PGNA INC•Niles, IL

8d•$50,000 - $68,000•Onsite

About The Position

Thermal Care, part of the Piovan Group, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing. The Parts Sales Coordinator has the primary responsibility of working with customers on the phone to identify parts requirements, entering this information into the M2M system in a timely fashion, and assuring that parts orders are shipped according to customer requirements. This position will report to the Parts Manager and is located in Niles, Illinois.

Requirements

Proficient in MS Excel, Word, and Outlook
Prior experience in customer service (either face-to-face or over the phone)
Excellent verbal and written communication skills
Must have the ability to analyze information in complete detail
Must have strong interpersonal skills and provide high-quality customer service

Nice To Haves

Associate’s degree preferred and/or five (5)+ years of direct work experience without formal education
Ability to read mechanical and electrical blueprints preferred
Technical aptitude
Knowledge of refrigeration and piping/plumbing preferred
Spanish fluent speaking preferred

Responsibilities

Verify that the information in the customer master file is accurate when entering orders so that orders are processed through the shop correctly
Generate proposals for parts based on phone calls or requests provided by salesmen
Become familiar with our order entry procedure; take orders from customers and communicate the information in a well-organized format
Will often be in contact with customers on the phone; for this reason, phone etiquette and verbal communication skills are of utmost importance
Professionally handle customer needs and requests at all times; must follow through on any commitments that are made to the customer
Become familiar with all aspects of M2M that affect the position including sales orders, quotes, item masters, purchase orders, shippers, pick lists, etc. If variances are found with on-hand balances or safety stock requirements, they need to be communicated to the Parts Manager and Inventory Manager
Learn how to handle credits and returns
Interact with other departments on a regular basis