Coord Outpatient Svcs | Rehab | FT Days

UF Health • Jacksonville, FL

5d

About The Position

The Coordinator Outpatient Services serves as a key member of the clinic operations team and reports directly to the Practice Manager. The role handles patient appointment scheduling, gathers accurate demographic and financial information, and completes patient admission and registration. It obtains required signatures and billing documentation, verifies insurance information, assists with outstanding billing issues, performs end-of-day reconciliation, and compiles patient-related statistical data as needed.

The coordinator greets patients and visitors, announces arrivals, answers incoming calls, and provides customer service. The role also acts as a liaison among patients, physicians, nurses, and other healthcare staff to support effective communication and a positive patient experience. In addition, it processes referral requests for clinic providers, obtains required referral and authorization approvals, and ensures necessary documentation is secured before services are provided.

Requirements

• High school diploma or GED.
• Minimum of two years of experience in a clinical office, insurance, or healthcare-related setting, including extensive patient registration, front desk, and/or insurance experience.
• Knowledge of insurance plans, coverage guidelines, and verification processes.
• Ability to obtain insurance authorizations and pre-certifications.
• Strong decision-making skills and ability to work independently with initiative.
• Exceptional attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Basic mathematical skills for cashiering and payment processing.
• Proficiency in data entry and maintaining accurate records.
• Strong organizational skills and ability to prioritize tasks and manage workflow.
• Ability to remain professional and provide excellent customer service in stressful situations.
• Conflict-resolution and problem-solving skills.

Nice To Haves

• Knowledge of ICD-9 and CPT coding.
• Completion of a medical terminology course.
• Two to four years of clerical and customer service experience, preferably in a healthcare environment.
• Experience working with third-party payors.
• Proficiency with computer systems for data entry and patient demographic review.

Responsibilities

• Schedule patient appointments.
• Interview patients to obtain accurate demographic and financial information and complete admission and registration.
• Obtain required patient signatures and billing and insurance documentation.
• Verify insurance information and assist in resolving outstanding billing issues.
• Perform end-of-day reconciliation activities and compile patient-related statistical data as needed.
• Greet patients and visitors, announce patient arrivals, answer incoming telephone calls, and provide customer service.
• Serve as a liaison between patients, physicians, nurses, and other healthcare staff.
• Process referral requests for all providers within the clinic.
• Obtain required referral and authorization approvals and secure necessary documentation before services are rendered.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED