Coordinator, Online Degree Programs: Haslam College of Business - UTK

University of Tennessee•Knoxville, TN

1d•$8•Hybrid

About The Position

The Coordinator, Online Degree Programs at the Haslam College of Business - UTK, reports to the Assistant Director of Online Degree Programs. This role is responsible for providing comprehensive academic advising, admissions support, and student engagement services to current and prospective online students. Key duties include managing daily online advising operations, creating individualized academic plans, monitoring student progress, and implementing interventions to ensure academic success. The coordinator also handles admissions review, onboarding, and matriculation, develops self-service student resources, and assists with program coordination for orientations, workshops, and engagement activities. This position serves as a primary contact for online students, applying institutional policies, promoting student development, and collaborating with other departments to improve student persistence, connection, and degree completion.

Requirements

Master’s Degree in higher education administration, counseling, student affairs, business, communications, or a related field
Minimum of four years of experience in academic advising or student services
Knowledge of undergraduate education, academic policies, and best practices in academic advising
Demonstrated ability to address complex student issues and implement innovative problem-solving strategies
Excellent interpersonal, communication, and organizational skills
Ability to use advising technologies (student information systems, advising platforms, etc.)
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Supervisory experience
Teaching experience at the college level
Experience working with adult learners
Knowledge of adult learning theory and its application to online higher education
Knowledge of unique challenges and needs of adult learners

Responsibilities

Provide academic advising, mentoring, and engagement for current and prospective online students
Lead and coordinate online academic advising efforts through scheduled virtual appointments and drop-in advising sessions
Develop personalized academic plans aligned with students’ academic and career goals, degree requirements, and university policies
Monitor and assess student academic progress and coordinate timely interventions to address academic challenges or concerns
Advise students of academic options and recommend appropriate courses of action in collaboration with the Assistant Director as needed
Interpret and apply college and university policies and procedures related to advising, progression, and degree completion
Maintain accurate and up-to-date electronic advising records within university databases
Refer students to appropriate college and campus resources, programs, and support systems
Guide students in exploring their goals, interests, strengths, values, and concerns using intentional, student-centered advising strategies and positive, open-ended questions
Coordinate and manage admission application review for online programs in collaboration with central admissions and campus partners
Lead new student onboarding and matriculation processes, including welcome communications, participation in orientation courses, and coordination of initial advising appointments
Manage readmission and major change processes for online program students in accordance with college and university policies
Create, manage, and continuously improve self-service advising and onboarding resources for prospective applicants and current online students
Support and implement initiatives designed to enhance connection, persistence, and completion for online business students
Contribute to the coordination of program-related activities, including online orientations, academic workshops, commencement-related activities, and engagement events for prospective and current online students
Participate in regular staff and team meetings and contribute to committee work as assigned
Engage in professional development at the local, regional, and/or national level
Attend on-campus meetings, events, and retreats as needed
Perform other duties as assigned