Coord of Patient Care Svcs, RN

Jefferson Health Plans • Philadelphia, PA

22h • Onsite

About The Position

The Coordinator of Patient Care Services is a professional nurse who provides patient- and family-centered care, addressing patients’ physical, psychological, emotional, and social needs while respecting individual preferences and cultural values. The role assists in leading the daily operations of a specific unit, serves as a clinical resource and role model for the patient care team, and oversees unit patient care standards during the designated shift. The coordinator also facilitates patient care delivery and flow throughout the continuum of care, and supports nursing professional development, Magnet, and Shared Governance through participation and colleague mentoring.

Requirements

• Graduate of an accredited school of nursing; a specialized diploma is required.
• At least 3 years of experience as a Registered Nurse in an acute care setting.
• Active RN license in the state of practice; the posting specifies an RN license in Pennsylvania.
• Effective communication skills, including accurately conveying and interpreting information and engaging patients and families as partners in care.
• Knowledge of patient- and family-centered practice.
• Cultural awareness and ability to connect respectfully with people from diverse backgrounds.
• Knowledge of care coordination and integrating multidisciplinary services for optimal patient care.
• Knowledge of patient safety risks and methods to reduce them.
• Knowledge of medication administration and prescription practices.
• Knowledge of discharge planning and arranging follow-up care based on patients’ post-discharge needs.
• Knowledge of patient assessment, nursing diagnosis, and clinical judgment.

Nice To Haves

• Bachelor’s degree in nursing (BSN), or completion of a BSN or appropriate advanced degree within 3 years of hire, is strongly preferred.
• Certification in the relevant specialty is preferred; if required for a specific unit, certification must be obtained within six months of hire.

Responsibilities

• Interact with co-workers, visitors, and staff in accordance with Jefferson’s values.
• Provide safe, compassionate, coordinated care that respects patients’ and care partners’ preferences, priorities, needs, and cultural beliefs and values.
• Communicate with and support interprofessional teams, services, patients, families, and designated care partners.
• Serve as a clinical resource on policies and procedures, patient care standards, performance improvement, and risk management.
• Collaborate with medical staff to support consistent interdisciplinary plans of care and quality patient care.
• Assess patient needs and recommend care based on physical, psychosocial, cultural, age-related, and functional needs.
• Facilitate patient throughput, including admissions, transfers, and discharge optimization; participate in plan-of-care rounds as appropriate to service and unit protocols.
• Provide timely Smart Square and applicable on-call schedules, and resolve customer and physician issues and complaints.
• Monitor staff schedules to ensure adequate staffing; authorize overtime or scheduling changes as needed; complete payroll with the Nurse Manager; and update Smart Square volumes and adjustments to reflect staffing needs.
• Collaborate with the Nurse Manager to evaluate, maintain, and improve patient care team member performance.
• Assist with implementing clinical practice changes and evaluate the quality and effectiveness of nursing practice to ensure compliance with organizational, department, and unit goals.
• Support nursing professional development, Magnet, and Shared Governance through participation in and mentoring colleagues on councils and the Clinical Ladder program.
• Provide patient care support when necessary.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability insurance
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, including access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree