Coordinator of Military-Affiliated Supports and Services

Towson University•Towson, MD

2d•Hybrid

About The Position

This role is responsible for the comprehensive administration and management of support services for military-affiliated students. Key functions include processing VA and DoD benefits, managing federal tuition assistance programs, ensuring compliance with regulations, and providing tailored advisement. The position also involves significant administrative duties for the Military & Veterans Center, including financial management, event organization, and marketing. Additionally, the role supports student recruitment, career development initiatives, and external representation, while also requiring on-call crisis response and leadership in the absence of senior staff. The position may require some evening and weekend work, with telework options available after an initial period.

Requirements

Bachelor’s degree and two years of related experience, which can include roles in veterans’ services offices in higher education and/or federal service in the Armed Forces of the United States at time of hire; OR 60 college credits and four years of related experience, which can include roles in veterans’ services offices in higher education and/or federal service in the Armed Forces of the United States at time of hire.
Annual VA School Certifying Official Certification
Ability to learn software systems: Enrollment Manager (VA Benefits); AI Portal (Army FTA); Perceptive Content (Recordkeeping); Tungsten (Chapter 31 VRE); and PeopleSoft Technology (enrollment, billing, etc.)
Experience utilizing Microsoft Office Suite (e.g., Excel, Outlook)
Knowledge of admissions, enrollment, advising, and billing practices
Knowledge of policies and regulations regarding the certification of VA Education Benefits

Nice To Haves

Hold a genuine passion for supporting veterans.
Exhibits commitment to community building and ambassadorial outreach.
Possesses strong customer service, communication and organizational skills while enabling effective collaboration and relationship building.
Have a keen interest in continuous learning and professional development.

Responsibilities

Process, administer, certify/re-certify and maintain records for approximately 800 military-affiliated students, according to VA processes, regulations, compliance mandates, and procedures.
Operate as chief administrator of the AI Portal for Army Federal Tuition Assistance Program, including Catalog Technician and Program Technician roles.
Oversee and be responsible for regular programmatic overview, internal review, and quality control of all VA and DoD benefits processes.
Be responsible for yearly federal compliance review and other external reviews as appropriate or required.
Lead initiatives and processes to ensure maximization of benefits and financial aid opportunities; tailor advisement for each military-connected student as needed.
Serve as the direct liaison in supporting the Student and University Billing Office, Registrar’s Office, Admissions Office, and Financial Aid Office.
Direct general administrative authority and responsibility for the processes and operations of the Military & Veterans Center, including paying vendors, Stratus management, other financial processes, events and conferences services organization, internal forms, hospitality and catering needs, organizing travel requests and authorizations, licensing and branding needs, marketing materials purchases, etc.
Administer direct support of the VA Work Study program under the leadership of the Assistant Director; includes overseeing training and continued development of High Impact Practices for 8-12 students per semester who are participating in VA Work Study program; record keeping, contracts and scheduling on behalf of MVC, which includes assuming the role of liaison to Dept. of Veteran Affairs regarding submissions of timesheets, payroll information, and auditing for compliance.
Support and participate in transfer fairs and related events, Orientation events, and other recruitment events and opportunities in collaboration with the Office of Admissions and New Student and Family Programs.
Lead partnerships and collaborate with Career Center, StarTUp, selected colleges, and departments, on career-related events, opportunities, and initiatives for military-connected students. Conduct regular educational outreach and promotion concerning the above.
Represent in institutional, statewide, and national organizations, commissions, and committees as assigned. These include the TU Staff Development Committee, the TU Student Leadership Committee, the Maryland College Collaboration for Student Veterans Commission, and potentially roles at the National Association of Veterans Programs Administrators or the Association of Veterans Certifying Officials.
Serve in an on-call capacity in providing immediate response to student distress/crisis.
Lead the Military & Veterans Center in absence of Assistant Director and Director.