NSU00164 - Coordinator of International Student Services

Virginia Information Technologies Agency • Norfolk, VA

4d • Onsite

About The Position

To support the recruitment, enrollment, retention, and success of Norfolk State University’s international student population by providing immigration advising, administrative coordination, and student support services. This position is responsible for maintaining institutional compliance with federal regulations governing F-1 students through accurate SEVIS reporting, issuance of immigration documents, and guidance on status maintenance, employment authorization, and travel. The coordinator also promotes student engagement and successful transition by collaborating with campus partners to provide resources, programming, and responsive support.

Requirements

• Knowledge of F-1 regulations, SEVIS reporting requirements, and Designated School Official (DSO) responsibilities to ensure institutional and student compliance with federal laws.
• Ability to advise international students on immigration status, employment, travel, academics, and adjustment issues while communicating complex information clearly and professionally.
• Ability to maintain accurate records, manage multiple priorities, meet deadlines, and ensure timely processing of immigration documents and student requests.
• Ability to work effectively with diverse student populations while providing responsive, respectful, and student-centered support services.
• Ability to work with faculty, staff, and external agencies, analyze issues, exercise sound judgment, and resolve concerns that support student success and regulatory compliance.
• Working knowledge of F-1 international student regulations, SEVIS reporting requirements, and federal immigration compliance standards.
• Demonstrated ability to interpret and apply policies, maintain accurate records, and manage confidential information.
• Proficiency in Microsoft Office Suite, Google Workspace, and database or student information systems.
• Willingness and ability to learn and effectively use customer relationship management (CRM) and international student platforms such as Terra Dotta, VIA, or similar systems.
• Strong organizational, communication, and customer service skills with attention to detail.
• Minimum of two (2) years of relevant experience in higher education, international education, admissions, or student services.
• Bachelor’s degree from an accredited institution in Higher Education, International Education, Business, Public Administration, or related field.
• Applicants must be authorized to work in the U.S. without employer sponsorship.

Nice To Haves

• Master’s degree from an accredited institution of higher learning, or equivalent combination of education and experience that provides the requisite knowledge, skills, and abilities.
• Experience advising or supporting students in higher education, student services, or international education settings.
• Experience working collaboratively with faculty, staff, and campus partners to support student success.

Responsibilities

• Maintaining institutional compliance with federal regulations governing F-1 students through accurate SEVIS reporting, issuance of immigration documents, and guidance on status maintenance, employment authorization, and travel.
• Promoting student engagement and successful transition by collaborating with campus partners to provide resources, programming, and responsive support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level