Coordinator of Contracts & Assignments
About The Position
Florida Atlantic University is seeking a Coordinator of Contracts & Assignments in Boca Raton, FL. This role reports to the Assistant Director of Contracts and Assignments Operations and is responsible for coordinating housing assignments for new residential students and special populations. The Coordinator manages assignments, appeals, applications, and room changes for upperclassman and graduate housing, serving as a key point of contact for students and housing processes like renewals and room selection. This position utilizes strong administrative and problem-solving skills to enhance operational efficiency, maintain data accuracy in systems like StarRez, and deliver responsive, student-centered customer service to support the mission of Housing and Residential Education.
Requirements
- Master's degree from an accredited institution in an appropriate area of specialization; or bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.
Responsibilities
- Process assignments, appeals, cancellations, and assignment change requests for East Campus (upperclassman housing) and graduate student housing.
- Collaborate with the Assistant Director to serve as a point of contact for housing renewals and room self-selection.
- Serve as the main point of contact to track and process upperclassman Housing Appeals.
- Process housing applications and assignments for special populations.
- Process room changes and room swaps for the East campus and as a backup support for the West campus and Jupiter.
- Serve as the primary contact for internship and guest housing.
- Verify billing and payment receipt.
- Provide customer service support for the Central Housing and Residential Education Office.
- Respond to Housing emails, phone calls, and in-person queries professionally, efficiently, and in a courteous and approachable manner.
- Assist students, prospective students, and family members in solving problems, connecting with resources, and addressing concerns.
- Respond to issues and concerns with sensitivity, empathy, and care.
- Provide information about housing policies, procedures, and availability.
- Keep records of customer interactions and transactions, record details of inquiries, comments, and complaints.
- Serve as the backup to the Office Manager Specialist as it relates to answering phones and assisting with in-person inquiries as needed.
- Ensure confidentiality and accuracy of all student and housing information.
- Maintain data integrity of student housing information in StarRez and other confidential data systems.
- Maintain the Housing Chatbot responses and monitor weekly reports to update the Chatbot.
- Assist with processing the unclaimed mail process at the end of each semester in partnership with the mail vendor.
- Assist with Admissions and other University events as needed.
- Participate in training and development opportunities to stay current with procedures and policies within Housing and Residential Education and Florida Atlantic.
- Attend and participate in staff meetings.
- Takes an active interest in identifying and participating in professional development opportunities.
- Serve as essential personnel.
- Performs other job-related duties as assigned.
Benefits
- Medical (PPO/HMO $50 per month single & $180 per month family)
- Dental
- Vision
- Life Insurance
- Flexible Spending plans
- Employee Assistance Program (EAP)
- State retirement options including tax-deferred annuities and Roth 403(b) plans.
- State employees Public Service Loan Forgiveness (PSLF) program.
- Sick Leave Pool Program.
- Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
- Paid Community Engagement Volunteer Service Day
- Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
- For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
