Coordinator, of Box Office, Camps and Conferences

Florida Atlantic University•Boca Raton, FL

5d•$46,500 - $49,000•Onsite

About The Position

Florida Atlantic University is seeking a Coordinator of Box Office, Camps, and Conferences in Boca Raton, FL. This role is responsible for coordinating all Box Office ticketing for the Student Union and Arts and Letters theaters, providing direction to customers, and offering leadership to students or support staff/volunteers. The Coordinator will oversee and update Box Office policies and procedures in coordination with the Director of the Student Union. Responsibilities include managing Box Office operations for events in the Carole and Barry Kaye Auditorium, Student Union, and Arts and Letters facilities, including building shows and managing ticket inventory. The role involves designing event listings on fauevents.com, communicating with promoters, and ensuring they meet all policies for ticket sales. Additionally, the Coordinator will hire, train, schedule, and supervise ticket office student staff, ensuring they are proficient in handling customer issues and explaining ticket sales policies. Excellent customer service skills are essential, including responding promptly to inquiries and training staff in customer service standards. The position also oversees all seating in the Carole and Barry Kaye Auditorium during events, including training volunteer ushers and handling accessible seating. The Coordinator will attend Union team meetings and client meetings as appropriate, update Box Office policies and procedures, and oversee all ticket purchases and refunds. Reporting to Event Planning within 24 hours of shows for promoter settlements is required. The role serves as the primary contact for the Division of Student Affairs for Summer Camps and Conferences, coordinating weekly meetings with stakeholders and managing a master conference calendar. Processing applications for Camps and Conferences, including entering EMS, sending estimates, contracting, and invoicing, is also a key responsibility. The Coordinator will serve on university/divisional/department committees as needed and perform other job-related duties as assigned.

Requirements

A master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.
Resume
Cover letter
Official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.
Successful completion and passing of all employment screenings prior to the start of employment, which may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

Responsibilities

Coordinating all Box Office ticketing for the Student Union and Arts and Letters theaters.
Providing direction to customers regarding ticketing for the Student Union and Arts and Letters theaters.
Providing leadership to students or support staff/volunteers.
Overseeing and updating Box Office policies and procedures in coordination with the Director of the Student Union.
Overseeing Box Office operations including ticketing for all events in the Carole and Barry Kaye Auditorium, Student Union, and Arts and Letters facilities including building shows, and manage ticket inventory.
Designing listings for events on fauevents.com.
Communicating with promoters.
Ensuring promoter has met all policies for tickets to go on sale.
Hiring, training, scheduling, and supervising ticket office student staff.
Ensuring that all staff is fully trained in handling customer issues and explaining policies regarding ticket sales.
Demonstrating excellent customer service skills.
Responding promptly to customer inquiries and requests.
Training all Box Office personnel in customer service standards.
Overseeing all seating in the Carole and Barry Kaye Auditorium during events including training volunteer ushers, handling accessible seating, etc.
Attending all Union team meetings and client meetings when appropriate.
Updating Box Office policies and procedures in coordination with the Student Union Director as necessary.
Overseeing all ticket purchases and refunds.
Providing reports to Event Planning within 24 hours of shows to assist with settlements to the promoter.
Serving as the primary contact for Division of Student Affairs for Summer Camps and Conferences.
Coordinating weekly meetings with all division and university stakeholders to prepare for and conferences.
Coordinating a master conference calendar.
Processing all applications for Camps and Conferences including entering EMS, sending estimates, contracting and invoicing.
Serving on university/divisional/department committees as deem necessary.
Performing other job-related duties as assigned.

Benefits

Medical (PPO/HMO $50 per month single & $180 per month family)
Dental
Vision
Life Insurance
Flexible Spending plans
Employee Assistance Program (EAP)
State retirement options including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program.
Sick Leave Pool Program.
Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
Paid Community Engagement Volunteer Service Day
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).