Box Office and House Supervisor

OSU Rec Sports - Sport. Leadership. Wellness.•Corvallis, OR

1d•Onsite

About The Position

This position is a part-time (maximum of 24 hours per week) Box Office and House Supervisor role for the Patricia Valian Reser Center for the Creative Arts (PRAx) at Oregon State University (OSU). The role involves assisting with event setup, ticket sales, leading Guest Experience operations, supporting the Front of House Coordinator during events, and assisting the Box Office and Guest Experience Manager with administrative duties. Supervisors are expected to be familiar with current and upcoming events, performing and gallery spaces, policies, and demonstrate a high level of customer service. They must also learn and follow PRAx safety policies and procedures, exhibit discretion, maintain a calm and professional demeanor in stressful situations, and possess excellent communication and customer service skills. Punctuality, reliability, good judgment, and professional conduct are expected.

Requirements

Academically enrolled in a high school, community college, or university and pursuing a program or course of study.
Meet Academic Standing Requirements; students on academic suspension are not eligible for employment.
Meet the applicable minimal enrollment standard (High School student: Regularly enrolled in a high school or participating in a home-schooling program; Undergraduate and post-baccalaureate student: 6 credit hours per term; Undergraduate international student: 12 credit hours per term; Graduate student officially admitted to Graduate School: 5 credit hours per term; Graduate international student officially admitted to Graduate School: 9 credit hours per term).
Prior customer service experience.
Ability to prove strong attention to detail.
Ability to prove punctuality and reliability.
Interest in performing arts, live events, music or technical theatre.
Willingness to learn new skills and follow directions.
Ability to work independently and as part of a team.
Ability to communicate effectively across different forms (radio, comms, email, etc).
Ability to follow safety guidelines.
Comfortable with moderate physical activity, including lifting up to 50 lbs.
Must successfully complete a Motor Vehicle History Check, possess and maintain a current, valid driver's license in their state of residence, be determined to be position qualified and self-report convictions.
OSU will conduct a review of the National Sex Offender Public website prior to hire.

Nice To Haves

Experience with theatre, concerts, or event production.
Previous successful experience working in events, live performance, customer service, or hospitality.
CPR certification (Box Office and House Supervisors will be required to attend training and receive CPR certification if hired).
Ability to drive is preferred.

Responsibilities

Open and close building, venue and gallery spaces according to procedure.
Ensure PRAx guests are served efficiently, accurately, and politely at all points of contact.
Process customer sales, exchanges, and package requests through the PRAx ticket platform by phone, email, and walkup.
Exhibit strong sales ability, including ability/willingness to cross and upsell.
Be responsible for basic reporting and tracking of ticket inventory.
Provide general administrative/office support including filing, data entry, labeling, organizing, etc.
Adhere to all organizational and Box Office policies and sales initiatives.
Be responsible for knowing OSU cash handling and data security policies.
Work with staff and concessions to ensure proper setup of relevant spaces in PRAx before events/open hours.
Maintain a clean, inviting, and professional atmosphere.
Unlock venue spaces at proper times and post proper signage.
Consistently communicate with the FOH Coordinator, Stage Manager and/or Production staff for appropriate call-times, such as house opening and closing.
Supervise and assist the Box Office with preparation/counting of cash.
Lead or participate in pre-event meetings to assign positions and explain policies/procedures/duties for Guest Experience staff before events.
Assist staff, ushers, and guests during an event and be present in the venues and lobby.
Ensure patrons are able to safely and efficiently exit the building.
Assist Guest Experience staff in clean-up and closing duties, once the venues have cleared.
Visually sweep and lock all doors to venues and PRAx at closing.
Welcome, greet guests, and scan/verify tickets from event attendees.
Politely direct and escort guests to their seats and/or venue entrances.
Provide wayfinding of facilities and spaces at PRAx.
Assist with crowd control and security.
Calmly assist with disputes regarding tickets and seats.
Attend staff meetings, pre-event meetings and other trainings as required by management.
Visually sweep and tidy public spaces to check for potential safety issues, lost and found items, and cleanliness.
Have knowledge and follow the proper procedures for assisting patrons with disabilities.
Demonstrate knowledge of all spaces within PRAx and understand the evacuation procedures from all points within PRAx.
Be punctual, work successfully, and communicate professionally with guests and staff.
Other duties as assigned.