Coordinator, National Multi Unit CA

Gordon Food Service•Rocky View County Calgary-Alberta-CGY, AB

About The Position

Supports a portfolio of National Account Customers or Regional Chain Account Customers through day-to-day tactical, customer relationship management activity. Assists the Account Managers by coordinating customer activities and providing internal support to their customer account teams. Facilitates interactions between internal supporting departments and customer corporate office.

Requirements

Highly motivated, self starter with a focus on details and accuracy in a fast paced environment
Excellent written, verbal, organizational and communication skills.
Ability to problem solve and develop solutions to a variety of complex business issues with the ability to balance customer needs within the framework of Gordon Food Service business practices.
Ability to multi-task, organize, prioritize and work independently or within a team environment
A natural desire to serve our customers

Responsibilities

Organizes all essential communication for key projects, e.g. promotions, limited time offers and product changes
Manages order guide process
Reviews internal initiatives from a customer perspective to ensure proper execution
Coordinates new item setup
Directs internal Gordon Food Service teams in new restaurant location openings
Creates standard and ad hoc reports to support customer using the Data Warehouse. Analyzes reports to ensure data integrity.
Provides support, where needed, for Market Basket preparation.
Participates in business reviews as directed by National Account Manager.
Serves as the escalation point for any customer service issues requiring additional support that is beyond the Customer Service Representative ability. Resolves conflicts.
Participates as a core member in the new customer implementation process.
Works directly with customers to resolve issues (including general inquiries, service and product issues)
Performs other duties as assigned.