Coordinator, Mobile Health Unit

Access•Dearborn, MI

1d•Onsite

About The Position

Under general supervision, the Coordinator of the Medical Clinic delivers essential healthcare services to all populations by facilitating access to medical care and ensuring efficient clinic operations. The Coordinator serves as a liaison among patients, medical staff, and administrative personnel, overseeing daily activities to support high standards of patient care and clinical performance. The role may be assigned to either clinic and oversees daily clinical operations, maintains patient confidentiality, and leads projects and initiatives of moderate scope and complexity in alignment with the organization’s mission, strategic goals, and policies. The position also supports community outreach through the Mobile Health Clinic. The Coordinator leads clinic staff and operations, supports coordinated care and service development, oversees administrative functions, monitors program goals and performance, and helps ensure compliance with applicable regulations, funding requirements, and CARF standards. The role includes local travel and work in both a Mobile Health Unit and an office. Normal business hours apply, although additional hours may be required.

Requirements

Bachelor’s degree in Health and Human Services, Health Administration, or Social Work.
Familiarity with basic medical protocols and emergency procedures.
Knowledge of healthcare regulations, patient privacy (HIPAA), and safety standards.
At least two years of healthcare management experience and two years of clinic management experience; an equivalent combination of experience, education, and training approved by Human Resources may be accepted.
Basic First Aid and CPR certification required within six months of hire.
Knowledge of clinic management concepts, principles, practices, and interpretation.
Knowledge of community resources, including social services agencies and crisis intervention providers.
Knowledge of processes, rules, and regulations of services and funding agencies related to service eligibility and maintenance.
Skill in using medical equipment.
Strong customer service and multitasking skills.
Ability to lead the work of others and inspire and maintain team morale, including in challenging environments.
Ability to understand the needs and challenges of diverse populations and demonstrate compassion toward patients from all backgrounds.
Ability to assess situations quickly and make informed decisions.
Ability to operate standard office equipment and use required software, including Microsoft Office.
Ability to promote excellent customer service and maintain HIPAA compliance.
Ability to develop, implement, and maintain office policies and procedures.
Ability to partner with other functional areas, interpret and apply policies, identify and recommend changes, and meet deadlines while prioritizing multiple tasks.
Effective oral and written communication in English.
Ability to establish and maintain effective working relationships throughout the organization and within communities served.
Ability to maintain agency and patient confidentiality.

Nice To Haves

Ability to interpret, speak, and write in Arabic, Spanish, or another native language of the predominant service population.

Responsibilities

Oversee and lead staff in daily Health Clinic operations, including managing schedules and time.
Coach, mentor, and evaluate subordinates to ensure performance standards are met.
Support clinical service development and maintain coordinated care with team members.
Advocate for patients and clients by arranging contacts and referrals across agencies and departments.
Collaborate with the clinic team to coordinate care and make appropriate referrals.
Document accurate medical information and ensure compliance with HIPAA regulations.
Use quality improvement initiatives to enhance patient outcomes.
Supervise administrative functions including scheduling, registration, billing, data entry, and cash posting.
Ensure program goals align with funding requirements.
Promote clinic services through community outreach, education, and engagement.
Address concerns and resolve issues among staff or patients diplomatically.
Organize training for new staff and volunteers.
Monitor workflow, implement continuous improvement processes, and adapt clinic operations as needed.
Generate reports on clinic performance and review reports prepared by direct reports.
Monitor budgets and participate in grant proposals.
Interpret and recommend policy changes, and develop procedures according to federal, state, and county guidelines.
Attend meetings, audits, and networking events related to the clinic and community relations.
Research and support resources, and manage licensing and credentialing standards.
Follow CARF standards and participate in relevant audits and quality improvement activities.
Perform functions of a direct report in their absence or as needed.
Plan routes, schedule visits, and coordinate transportation for staff and equipment.
Handle medical supplies, documentation, clinic inventory, patient records, consent forms, and compliance documentation accurately.
Facilitate meetings and ensure viewpoints, ideas, and problems are addressed.
Perform other duties and responsibilities as assigned.