Coordinator Marketing Reservations - Mktg Support
About The Position
The Coordinator Marketing Reservations supports the marketing reservations function through dispatch, lead distribution, tour and package administration, and coordination with the call center and other departments. The role manages wave allotments and percentages, ensures leads are allocated according to business rules, supports tour scheduling and eligibility research, and maintains accurate marketing records and manifests. The position also administers SharePoint content and internal documentation, supports file management, performs backup and recovery activities, troubleshoots application issues, and works with management and business teams to resolve problems.
Responsibilities
- Answer incoming phone calls in a timely and professional manner.
- Manage wave allotments and percentages for OPC/In-House marketing.
- Distribute leads appropriately based on Pre-Arrival performance.
- Research and determine Owner Tour eligibility for IPC Tours.
- Book tours received from Local Marketing Agents.
- Process POS Package payments.
- Assist the Sales/Contracts department in creating new guest leads.
- Prepare and update tour manifests for the marketing department to manage and track wave allotments.
- Ensure On-Site and Pre-Arrival leads are allocated properly according to business rules.
- Ensure confirmation and wake-up calls are completed in a timely manner.
- Communicate with the call center about tour overages, tour wave needs, and efficient tour times and percentages by wave.
- Communicate changes to percentages, waves, or tour times to the Marketing Team.
- Process and submit Hilton Honors points for the marketing department to corporate for posting, processing, and payment.
- Track and process marketing department gifting overages.
- Review historic volume to support accurate scheduling of the Reservations team.
- Perform weekly lead clean-up, including CT-to-QT lead research and adjustment, CT and NS tour clean-up, and package audits.
- Update SharePoint content as needed in coordination with the business.
- Develop and maintain a file management system for internal documents and procedures.
- Perform backup and recovery activities.
- Diagnose and troubleshoot problems with existing applications and communicate solutions to appropriate areas.
- Collaborate with management as needed to resolve issues.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
