Coordinator, Market Accreditation & Services
About The Position
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home - TIFF Lightbox. Our mission: To transform the way people see the world, through film. TIFF: The Market will expand TIFF’s presence as a global hub for screen-based storytelling and reinforce its role as a global entertainment industry leader. It will connect creators, buyers, and audiences, while elevating Canadian and international talent and fostering collaboration across film, series, and innovative content. TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation. We encourage you to reflect on the land that you are on, who the traditional keepers of the land are, what the treaty relationship is, or if it’s unceded territory. TIFF is located on the Treaty Lands and Territory of the Mississaugas of the Credit and the traditional territory of the Anishinaabe, the Wendat, and the Haudenosaunee. We are grateful to work on this land. We are currently hiring for the position of: Coordinator, Market Accreditation & Services (5 positions) The Coordinator, Market Accreditation & Services supports the execution of accreditation and delegate service operations for TIFF: The Market. Reporting to the Manager, Market Accreditation & Services, this role is responsible for coordinating high-volume service workflows, managing delegate interactions, and supporting access to the Market through efficient application, payment, and onboarding processes. Operating in a fast-paced environment, the Coordinator ensures service standards are consistently delivered across all delegate touchpoints, contributing to a seamless and professionally managed experience.
Requirements
- 2–3 years’ experience in customer service, stakeholder-facing environments, or event/festival environments
- Experience managing high-volume communications or external stakeholders
- Demonstrated ability to manage detailed workstreams across multiple teams with strong organizational discipline and attention to accuracy.
- Strong communication and interpersonal skills with a professional, client-focused approach.
- Strong systems fluency, including the ability to navigate multiple platforms simultaneously, maintain data integrity across tools, and identify inconsistencies or process gaps.
- Excellent organizational skills and ability to multitask in fast-paced environments.
- Ability to work both independently and collaboratively
- A service-oriented mindset with sensitivity to accessibility and diverse needs.
- Excellent written and verbal communication skills, with a professional and service-oriented approach to supporting diverse stakeholder groups.
- Candidates must be legally able to work in Canada at this time.
Nice To Haves
- Experience within film, festival, or industry-facing environments is considered an asset.
- Fluency in foreign languages considered a strong asset
Responsibilities
- Lead the coordination and execution of delegate-facing communications across the accreditation lifecycle, including registration launch, reminders, approvals, and pre-event information.
- Draft targeted email campaigns and outreach strategies to drive accreditation uptake, with a focus on audience segmentation and conversion.
- Translate operational updates, policies, and timelines into clear, user-friendly messaging for delegates.
- Maintain consistency and accuracy across all outbound communications, ensuring alignment with TIFF: The Market positioning and voice at Leadership's direction.
- Partner with Market Marketing & Communications to align campaign timing, audience targeting, and messaging priorities.
- Serve as a frontline contact for accredited and prospective delegates, managing high-volume inquiries across email and other service channels.
- Triage and resolve service requests, escalating complex or sensitive cases while maintaining a high standard of professionalism and care.
- Support the delivery of an inclusive and accessible delegate experience by identifying friction points and proactively addressing gaps in service.
- Coordinate communication with external stakeholders (e.g., companies, partner organizations) to ensure clarity around accreditation processes and requirements.
- Write a detailed post mortem.
- Administer accreditation workflows from application through to approval, ensuring accuracy, timeliness, and adherence to eligibility criteria.
- Monitor and troubleshoot payment processes, including credit card transactions, invoicing, wire transfers, and refunds, liaising with internal teams as needed to resolve issues.
- Support the integrity of accreditation data by maintaining organized records and ensuring consistency across systems.
- Identify process inefficiencies and contribute to improvements in registration, payment, and onboarding workflows.
- Track and report on key accreditation and communications metrics (e.g., registration uptake, response times, inquiry themes).
- Contribute to post-event reporting by synthesizing delegate feedback, service trends, and operational learnings into actionable recommendations.
- Support the development and maintenance of internal documentation, templates, and standard operating procedures.
- Write and deliver a detailed post mortem
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
