Coordinator, Market Accreditation & Services (Communications)

TORONTO INTERNATIONAL FILM FESTIVAL • Toronto, ON

12d • Hybrid

About The Position

The Coordinator, Market Accreditation & Services (Communications) supports the delivery of TIFF: The Market’s delegate services, with a primary focus on planning and executing delegate-facing communications across the accreditation lifecycle. Reporting to the Manager, Market Accreditation, this role ensures delegates receive clear, timely, and consistent information from registration through to on-site participation. Working across Accreditation & Services and Marketing & Communications, the Coordinator translates operational processes into effective outreach and messaging, contributing to a seamless and well-informed delegate experience.

Requirements

• 2–3 years’ experience in customer service, stakeholder-facing environments, or event/festival environments
• Experience managing high-volume communications or external stakeholders
• Demonstrated ability to manage detailed workstreams across multiple teams with strong organizational discipline and attention to accuracy.
• Strong communication and interpersonal skills with a professional, client-focused approach.
• Strong systems fluency, including the ability to navigate multiple platforms simultaneously, maintain data integrity across tools, and identify inconsistencies or process gaps.
• Excellent organizational skills and ability to multitask in fast-paced environments.
• Ability to work both independently and collaboratively
• A service-oriented mindset with sensitivity to accessibility and diverse needs.
• Excellent written and verbal communication skills, with a professional and service-oriented approach to supporting diverse stakeholder groups.
• Candidates must be legally able to work in Canada at this time.

Nice To Haves

• Experience within film, festival, or industry-facing environments is considered an asset.
• Fluency in foreign languages considered a strong asset

Responsibilities

• Serve as a primary point of contact for accredited and prospective delegates, managing high-volume inquiries across shared service channels with professionalism and efficiency.
• Triage and resolve service requests, escalating complex or sensitive cases while ensuring continuity and follow-through.
• Deliver clear, accurate guidance to delegates and external stakeholders on accreditation processes, requirements, and timelines.
• Support an inclusive and accessible delegate experience by identifying service gaps and contributing to responsive solutions.
• Administer accreditation workflows from application through to approval, ensuring accuracy, timeliness, and adherence to eligibility criteria.
• Monitor and troubleshoot payment processes, including credit card transactions, invoicing, wire transfers, and refunds, liaising with internal teams as needed to resolve issues.
• Support the integrity of accreditation data by maintaining organized records and ensuring consistency across systems.
• Identify process inefficiencies and contribute to improvements in registration, payment, and onboarding workflows.
• Coordinate and monitor service workflows across the accreditation lifecycle, ensuring deadlines, dependencies, and service standards are consistently met.
• Support the implementation of service processes, identifying inefficiencies and contributing to workflow improvements in a high-volume environment.
• Coordinate visa support documentation and timelines, ensuring accuracy and timely delivery in collaboration with internal teams and external stakeholders.
• Oversee the preparation, tracking, and distribution of accreditation materials to delegates and industry professionals.
• Provide administrative support across the Market Services portfolio, including financial tracking, reconciliation support, and documentation management.
• Coordinate the allocation and tracking of complimentary accreditations for internal and external stakeholders, ensuring alignment with contractual obligations.
• Contribute to post-event reporting by documenting service performance, operational challenges, and recommendations for future improvements.
• Maintain and update internal resources, templates, and process documentation to support team efficiency and consistency.
• Write and deliver a detailed post mortem

Benefits

• TIFF is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees