Coordinator, Loyalty Offers

Scene+•Toronto, ON

52d•CA$50,000 - CA$65,000•Hybrid

About The Position

At Scene+, we foster an entrepreneurial spirit that drives our mission: making tomorrow even more rewarding for our members. As a unique joint venture between Cineplex, Empire, and Scotiabank, and a network of partners, we have spent over 17 years delivering unparalleled rewards and experiences. As we scale and evolve, our focus on innovation and technology is redefining what it means to be an iconic brand that prioritizes a member-centric experience. Data is not just a tool for us. It’s the engine powering our growth strategy and our journey to becoming Canada’s most beloved loyalty program. We leverage it to provide personalized rewards and create meaningful connections with our members. Joining Scene+ now means stepping into a role where your passion and skills can make a tangible impact on millions of members. With rewards for every lifestyle, we believe there’s always something to look forward to. Come be a part of our journey - create exceptional outcomes, collaborate across teams, and shape the future with us. Reporting to the Manager, Loyalty Offers, we are hiring a Coordinator, Loyalty Offers to join our Marketing Delivery team. As our new Coordinator, Loyalty Offers, you will play a key role in bringing personalized loyalty offers to life for millions of Scene+ members. You will own the day-to-day execution, configuration, monitoring, and ongoing management of offers within Salesforce Loyalty Management, working closely with Marketing, Marketing Cloud, Data Cloud, and other cross-functional teams to ensure campaigns launch successfully and continue to perform as expected. Combining technical execution with operational coordination, you will help deliver accurate, high-quality member experiences while supporting the continued growth and evolution of one of Canada's leading loyalty programs. This posting is for a full-time, hybrid role, working three days per week on-site at our Toronto office.

Requirements

The technical foundation. You have hands-on experience working within the Salesforce ecosystem and are comfortable navigating platforms such as Salesforce, Marketing Cloud, Data Cloud, or similar marketing technology tools. You are confident in learning new systems and understand how marketing platforms work together to support campaign execution.
The operational experience. You have supported marketing operations, campaign coordination, or campaign execution in a corporate environment where accuracy, accountability, and meeting deadlines matter. You understand the importance of following established processes while managing multiple priorities and adapting to changing business needs.
The attention to detail. You approach your work with care and precision, recognizing that small details can have a significant impact on the customer experience. Whether reviewing campaign configurations, validating data, or troubleshooting issues, you take pride in delivering accurate, high-quality work and proactively identifying potential problems before they reach customers.
The collaboration and curiosity. You enjoy working with people across different teams, building positive relationships, and communicating clearly with both technical and non-technical stakeholders. You ask thoughtful questions, embrace new challenges, and are motivated to continuously improve how work gets done while expanding your knowledge of marketing technology and loyalty operations.

Responsibilities

Configure and execute loyalty offers. You will translate marketing campaign briefs into live offers within Salesforce Loyalty Management, configuring campaigns accurately and coordinating with Marketing Cloud, Data Cloud, and other connected systems to ensure successful execution. You will manage campaign setup, maintain offer calendars, and support the smooth delivery of marketing initiatives from planning through launch.
Monitor campaign performance and resolve issues. You will actively monitor campaigns after they launch to ensure offers are functioning as intended, members are receiving the correct rewards, and campaigns continue to perform accurately. When issues arise, you will investigate, troubleshoot, coordinate with internal teams, and escalate where needed to minimize member impact.
Ensure quality and operational excellence. You will conduct quality assurance reviews and user acceptance testing, validating campaign configurations, tracking parameters, and offer logic before launch. Your attention to detail will help identify potential issues early, reducing operational risk and ensuring a seamless experience for members.
Support reporting and continuous improvement. You will maintain campaign dashboards, monitor operational metrics, and identify trends or anomalies that support informed decision-making. Working closely with your manager and cross-functional partners, you will contribute ideas to improve workflows, strengthen processes, and increase the efficiency and scalability of loyalty operations.
Collaborate across teams. You will partner with Marketing, Product, Technology, Data, and external vendors to coordinate campaign execution and keep projects moving forward. Through proactive communication and strong organization, you will help ensure priorities stay aligned, timelines are met, and stakeholders have confidence in campaign delivery.