Coordinator, Hotel Loyalty Support

Preferred Travel Group • US,

5d • $25 - $29

About The Position

This temporary role provides short-term support for the I Prefer Hotel Rewards team during a maternity leave, helping maintain responsive service for hotel partners and continuity across key loyalty operations. The Coordinator, Hotel Loyalty Support will manage day-to-day hotel inquiries, coordinate training and implementation follow-up, support partner follow up, and ensure open items are tracked, escalated, and resolved in alignment with Loyalty team priorities. Success in this role is defined by responsive hotel support, organized training and implementation coordination, timely escalation of complex issues, and clear visibility into outstanding requests, next steps, and partner needs. Temporary assignment: 40 hours per week for three months, with the possibility to extend an additional three months.

Requirements

• Hospitality and loyalty experience
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and timelines simultaneously

Responsibilities

• Manage the Hotel Loyalty Inbox, respond to routine inquiries, and escalate complex issues.
• Coordinate cross-functional follow-up to ensure hotel needs are resolved.
• Coordinate hotel training logistics, materials, attendance, and follow-up.
• Track implementation steps, timelines, open actions, and next steps.
• Maintain clear status trackers for requests, training, and implementation activity.
• Draft concise communications for hotel partners and internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed