Hotel Operations Coordinator

McKibbon Hospitality•Clearwater, FL

4d•Onsite

About The Position

The Hotel Operations Coordinator for both the Winter the Beach Club Resort and the Hampton Inn Clearwater, managed by McKibbon Hospitality, is a diverse and dynamic position. The Hotel Operations Coordinator supports various aspects of hotel management including operations, marketing, sales, communications, and ecommerce. With McKibbon Hospitality managing around 105 hotels, primarily in the southeast, there is plenty of potential for career growth and advancement.

Requirements

Bilingual preferred
2-4 years of previous administrative experience
Must be detail oriented with the ability to multi-task and strong organizational skills
Excellent written and verbal communication skills as well as analytical and problem solving skills preferred
A self-starter with the ability to work as an individual as well as part of a team
Strong computer acumen including Microsoft Office products

Nice To Haves

Knowledge of hotel operations
High-energy, self-motivated with a desire to excel in a multi-stakeholder environment
Willingness to go above and beyond what is requested

Responsibilities

Review all postings in property internal communications system, Quore to ensure accuracy and prioritize tasks as needed.
Respond to all guest reviews and keep Medallia and SALT up to date for both properties on the following platforms: TripAdvisor, Google Business, Expedia Partner Portal, Booking.com, Agoda, Choice Website
Respond to all Guest Messages and comments in a timely manner on all 3rd party accounts, Expedia Portal & Booking.com
Additional operation duties included but not limited to accounts payable and receivable, assist housekeeping and front desk during peak times and ensuring guest requests are fulfilled
Assist in any necessary signage or collateral: No Smoking Signs, Guest Directional Signs, Front Desk Needs (Amenity Cards, TripAdvisor Cards, Misc. Signage)
Update digital signage in the Hampton and Winter Lobby as well as channel insertion in guest rooms: Holiday Hours, Welcoming In-House Groups, CMA current events, Hotel Rules and Policies
Assist Engineering Department with various projects including but not limited to: Creating and organizing emergency shut off documents, sourcing products when necessary, such as snap-in elevator signage, parking sign holders, etc.
Attend weekly revenue calls to stay up to date on rates and strategy
Create guest amenities and welcome cards, distribute and track gift certificates for Winter’s Beach Club and Hampton Inn
Ensure McKibbon Marketing team is receiving updates regarding staff, holidays, awards, property events, & charity events
Post current CMA collateral
Coordinate with Mckibbon marketing and social media manager for content uploads
Assist in planning staff events - Housekeeping Week, Team Appreciation Week, birthdays, welcoming H2B employees, etc.
Assist sales team when needed, prospecting calls, sales blitzes
Assist in preparation and execution of Groups and Meetings when needed
Responsibility for accuracy on OTA sites resulting in content scores of 100%. Includes: photos, amenity information, etc.
Review monthly content calendar and keep hotel staff engaged
Update In-Room Channel Insertion when needed

Benefits

Comprehensive benefits package including medical, dental, and vision
Life insurance
Pet Insurance
Short and long-term disability
Paid time off and holidays
Tuition assistance
Competitive Compensation with incentives (incentives vary by position)
401K Savings Plan, 50% matching up to 10% of compensation
Associate referral program
Brand and company training classes, workshops and conferences for career growth and development (varies by position)
Fundraising matching funds program
Team volunteer opportunities
24/7 chaplain services
Exclusive hotel rate discounts