coordinator/key carrier

TJX•Winchester, VA

5d•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends, and includes acting as Manager on Duty in accordance with company policy and procedures. The Key Carrier helps create a positive customer experience, supports and coaches Associates, oversees store tasks and operating procedures, and partners with Management on training and priorities. The position also supports credit and loyalty programs, shrink reduction, and store safety. Other duties may be assigned.

Requirements

Able to work a flexible schedule, including nights and weekends; open availability is required.
Team player able to work effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Role-model exceptional customer service and create a positive experience for internal and external customers.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policies and procedures.
Ensure the store team performs tasks in accordance with the store plan and prioritize tasks as needed.
Address immediate customer service issues, provide appropriate coaching, and use discretion under customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match for those meeting service or hours requirements
Medical, dental, and vision coverage for those meeting service or hours requirements
Health savings account (HSA)
Health care flexible spending account (FSA)
Life insurance
Short- and long-term disability
Paid parental leave
Paid holidays, vacation, and sick time
Auto and home insurance discounts
Scholarship program
Adoption assistance
Competitive salary and benefits package