Key Carrier Coordinator

TJX • Anderson, IN

3d • Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The position requires open availability, including nights and weekends. The Key Carrier acts as Manager on Duty in accordance with company policy and procedure, supports customer service, helps guide and coach Associates, and contributes to store operations, safety, and shrink-reduction efforts.

Requirements

• One year of retail experience.
• Six months of leadership experience.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to work effectively with peers and supervisors as a team player.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company-standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem-solving skills.
• Ability to coach, delegate, and follow up effectively on multiple people and tasks.
• Ability to act quickly under challenging circumstances.
• Ability to multitask.
• Strong communication and organizational skills, with attention to detail.

Responsibilities

• Role-model exceptional customer service and create positive internal and external customer experiences.
• Promote honesty and integrity, and maintain confidentiality.
• Act as Manager on Duty in accordance with company policies and procedures.
• Ensure the store team performs tasks according to the store plan and reprioritize as needed.
• Address immediate customer-service issues, provide appropriate coaching, and use discretion under customer-service policies to satisfy customers.
• Maintain accurate Associate coverage in service areas.
• Ensure Associates follow operational procedures and opening and closing procedures follow company guidelines.
• Communicate priorities and progress updates accurately and effectively with management and Associates.
• Give and accept recognition and constructive feedback; provide coaching and recognition to Associates.
• Partner with Management on Associate training needs.
• Ensure compliance with labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates meeting service or hours requirements
• Medical, dental, and vision coverage for associates meeting service or hours requirements
• Health savings account (HSA) for eligible associates
• Health care flexible spending account (FSA) for eligible associates
• Life insurance for eligible associates
• Short- and long-term disability coverage for eligible associates
• Paid parental leave for eligible associates
• Paid holidays, vacation, and sick time for eligible associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance
• Competitive salary and benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed