Coordinator, Information Technology

AgCertain Industries, Inc.•Ames, IA

3d•Hybrid

About The Position

The Coordinator, Information Technology will execute the daily functions within a multi-site IT environment. This role will handle systems administration, infrastructure support, networking, endpoint management, and cybersecurity tasks.

Requirements

A Bachelor’s degree in Information Technology, Computer Science, Information Systems or related field
Three (3) years experience in IT Infrastructure or Systems Administration preferred
Physical abilities to include the ability to lift 50 lbs (23 Kg), able to climb several flights of stairs and not affected by heights
Strong troubleshooting and multi-tasking skills
Familiarity with Entra ID, Intune, Cisco Duo and VPN technologies
Experience in a multi-site network environment
Ability to analyze data and contribute to strategic decision-making
Excellent communication, organizational, management, and computer skills
Ability to interact professionally and effectively with internal and external customers
Act with humility, honesty, integrity, and a commitment to safety

Responsibilities

Operate safely and appropriately in all AgCertain situations and environments
Collaborate with internal teams on IT support and planning
Ensure effective technology set-up and network requirements to meet daily business requirements including user account creation, access management, and offboarding
Monitor cybersecurity issues and create solutions for these
Ensure all technology within both office and production settings is functioning properly
Understand our Windows Server environments and ensure they are accurately updated
Manage the Active Directory, Group Policy, DNS, and DHCP administration
Manage VPN and remote access configurations accurately
Support a mixed Cisco and Ubiquiti network environment
Troubleshoot wired and wireless performance issues as they occur
Install infrastructure hardware as necessary
Support the hybrid Microsoft 365 and on-premise Exchange setup
Support warehouse scanners, mobile devices, printers, and other technology that needs hands-on technical help
Deploy and manage desktops and laptops required for business functions
Have a thorough understanding of and be able to apply Occupational Safety and Good Manufacturing Practices to procedures within the plant/understand how they affect the production process
Follow all written procedures (SOPs) and work instructions that pertain to the respective area
Complete all required documentation accurately and in a timely manner
Participate in all company trainings
Perform additional duties as assigned