Coordinator II, Performance Monitoring

Cardinal Health

7d•$18 - $26•Remote

About The Position

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so patients can access, afford, and remain on therapy. Performance Monitoring establishes, maintains, and enhances customer business through contract administration, customer orders, and problem resolution, and monitors, analyzes, and reviews customer contact quality. The Coordinator II conducts quality reviews of adverse events and case processes, monitors calls, interprets and transcribes calls with patients and health care providers, identifies adverse events, and ensures documentation follows client regulatory guidelines. The role also identifies trends and training needs, maintains knowledge of client programs and offerings, and works with integrated task teams while sustaining a pace appropriate to the workload. This is a full-time remote position with 8-hour shifts totaling 40 hours per week. Employees must be flexible to work any shift during normal business hours, Monday through Friday, 7:00 a.m. to 8:00 p.m. CST. New-hire training is scheduled from 8:00 a.m. to 5:00 p.m. CST, with mandatory attendance. The employee must provide a dedicated, quiet, private, distraction-free work environment and qualifying high-speed wired internet. Cardinal Health provides the computer, technology, and equipment needed for the job. The anticipated hourly pay range is $18.35 to $26.40. The position is not bonus eligible. Cardinal Health offers benefits and programs supporting health and well-being.

Requirements

Exceptional listening skills.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Flexibility to work any shift during business hours Monday through Friday, 7:00 a.m. to 8:00 p.m. CST.
Attend mandatory new-hire training from 8:00 a.m. to 5:00 p.m. CST.
Provide a dedicated, quiet, private, distraction-free remote work environment.
Maintain a secure, high-speed broadband connection via DSL, cable, or fiber; dial-up, satellite, Wi-Fi, and cellular connections are not acceptable.
Meet the internet requirements: download speed of 15 Mbps, upload speed of 5 Mbps, maximum ping rate of 30 ms, and a hardwired connection to the router.
Provide a surge protector with network line protection for Cardinal Health-issued equipment.

Nice To Haves

High school diploma, GED, technical certification in a related field, or equivalent experience.
Two years of call center or transcriptionist experience.
Certified Medical Transcriptionist (CMT) qualification.
Two years of quality review experience.
Knowledge of medical terminology.
Multitasking, time management, and prioritization skills.
Bilingual Spanish.

Responsibilities

Conduct quality reviews of adverse events submitted by staff before submission to the client safety unit.
Conduct case audits to ensure correct process steps have been followed for the patient journey.
Monitor calls and provide effective written feedback.
Maintain knowledge of the client’s program and product or service offerings.
Interpret and transcribe inbound and outbound calls from patients and health care providers.
Identify adverse events when monitoring calls.
Ensure documentation follows client regulatory guidelines.
Identify trends and training needs from call monitoring and escalate appropriately.
Work effectively with dynamic, integrated task teams.
Maintain a work pace appropriate to the workload.