Coordinator II, Performance Monitoring

Cardinal Health

2d•$18 - $26•Remote

About The Position

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them—faster.

Requirements

HS Diploma, GED or technical certification in related field or equivalent experience, preferred.
2 years’ call center or transcriptionist experience preferred.
Certified Medical Transcriptionist (CMT) qualification would be an asset.
2 years’ quality review experience preferred.
Knowledge of medical terminology would be beneficial.
Exceptional listening skills required.
Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
Multi-tasking, time management and prioritization skills considered an asset.
Bilingual Spanish would be an asset.

Responsibilities

Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
Conduct case audits to ensure correct process steps have been followed for the “patient journey”
Monitor calls and provide effective written feedback
Maintain knowledge of the client’s program and product/service offerings.
Interpret and transcribe inbound and outbound calls from patients and health care providers.
Identify adverse events when monitoring calls.
Ensure documentation is in order following client regulatory guidelines.
Identify trends and training needs from call monitoring and escalate appropriately.
Work effectively with dynamic, integrated task teams
Maintain a work pace appropriate to the workload