Coordinator II - Opioid Linkage

CRESCENTCARE • New Orleans, LA

9d • Onsite

About The Position

As a member of CrescentCare’s Opioid Response team, the Opioid Response Linkage Navigator supports community-based navigation and opioid response efforts. The Prevention Department supports programs including the New Orleans Syringe Access Program and the Opioid Response Mobile Unit. The teams link key populations to opioid response services and care and coordinate with community partners to implement programs across the New Orleans region.

The Navigator conducts counseling and testing, provides navigation and linkage for patients accessing the mobile unit, supports opioid response programs and the community of practice, and helps clients adhere to and remain engaged in HIV, STI, and Hepatitis C services through linkage and referrals. The role works with the Prevention Director, Prevention Linkage team, other agency departments, partners, and medical providers to test, link, and navigate clients to medical care and essential support services. The position also assists with funder compliance, program and outreach deliverables, data management, analysis and reporting, staffing and supply needs, quality assurance, and evaluation requirements, and maintains a working knowledge of opioid response policy.

Requirements

• High school diploma or GED and five years of work experience with priority populations at high risk for HIV and Hepatitis C, or a bachelor’s degree and competency with Excel, data entry, and computer literacy; comparable education and experience will be considered.
• Ability to work in community venues and outdoors in differing weather conditions.
• Ability to work non-traditional hours and weekends.
• Flexible, non-judgmental approach to working with stigmatized populations and the general population.
• Cultural openness when interacting with people from different backgrounds and value systems.
• Technical ability to use an electronic health record, incident reporting system, email, and other information systems.
• Ability to relate to all people, especially key populations including Black men who have sex with men, Latino MSM, MSM, transgender individuals, injection drug users, and high-risk heterosexuals.
• Excellent verbal and written communication skills.
• Ability to take initiative, solve problems, and follow tasks through to completion.
• Ability to multitask in an office with high call volume and face-to-face patient encounters.
• Telephone etiquette and customer service skills.
• Ability to manage time, report to shifts on time, complete full shifts, return communications promptly, and complete tasks in a timely manner.
• Willingness to provide services at community locations and pick up testing shifts.
• Ability to stand for extended periods of three to four hours at outreach and community events.
• Ability to lift and carry 25-pound boxes and other equipment or supplies.
• Ability to climb stairs, including several flights, in office-based and community-based settings that may have limited or no ADA-compliant access.

Nice To Haves

• Spanish language skills.

Responsibilities

• Liaise with Prevention team members, Call Center staff, medical providers, external stakeholders, and the Director of Prevention to link newly identified patients to care.
• Provide client-centered navigation and support to priority populations accessing opioid response services.
• Conduct HIV, HCV, and STI counseling and testing.
• Coordinate with departments and organizations to ensure client needs are met.
• Assist with data collection and analysis, including electronic medical record follow-up, to measure linkage deliverables for prevention grants.
• Support adherence and retention in HIV care, ART, HCV treatment, STI treatment, and PrEP services.
• Track encounters with patients receiving services.
• Conduct linkage through street and community outreach, testing and educational events, and other locations identified by project leadership.
• Assist with sexual health and opioid response community education curriculum and marketing initiatives.
• Build and foster opioid response linkage programs with community organizations.
• Teach and present to organizations on sexual health, opioid response, and HCV prevention.
• Assist with monitoring and evaluation.
• Work with appropriate staff to implement OPH requirements for care and social-service referrals and PrEP.
• Assist with funder requirements, program and outreach deliverables, data management, analysis and reporting, staffing and supply needs, quality assurance, and reporting and evaluation mechanisms.
• Perform other duties as assigned.

Benefits

• Comprehensive medical and prescription drug coverage options
• Health Savings Account (HSA)
• Employer-paid dental coverage
• Employer-paid life insurance and AD&D
• Employer-paid wellness program
• Employer-paid Employee Assistance Program
• Employer-sponsored vision insurance
• Employer-sponsored short-term disability insurance
• Vacation time (accrue 10 days in first 12 months)
• Sick time (accrue 8 days in first 12 months)
• Eleven paid holidays
• 401(k) retirement plan with employer match beginning in the employee’s second year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED