Coordinator II, Clinical (Operational Services)

CVS Health•Pittsburgh, PA

22h•$17 - $31•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This is a primarily remote role with a 1-2 day a month in office requirement. Candidate must be within commutable distance to the Pittsburgh, Pennsylvania office located at 620 Epsilon Drive, Pittsburgh, PA 15238 or Buffalo Grove office located at 2100 East Lake Cook RD , Buffalo Grove, IL 60089 Position Summary Coordinator will work in a corporate team environment and will be responsible for performing daily tasks for the Clinical Operations Department. This position provides Retrospective Drug Utilization Review support to both pharmacists and management. Coordinator functions include researching information for cases, data entry, and other duties requested by management. Accountable to independently produce quality work according to written or verbal instructions established by Clinical Operations.

Requirements

1 year of clinical pharmacy experience OR 1-2 years of pharmacy technician experience in a retail or PBM setting
1 year of computer data entry experience
1 year of Microsoft Office programs experience
1 year customer service experience including phone experience

Nice To Haves

Excellent written and verbal communication skills
Ability to work with a team and independently
Have strong organizational skills, including the ability to prioritize workflow and multi-task
Be a self-starter and a self-motivator
Be able to sit for long periods of time working at a computer.

Responsibilities

Research information needed for Drug Utilization Review cases by contacting prescribers, pharmacies, or researching electronically.
Perform data entry of incoming responses from prescribers.
Voicemail retrieval and triage
Perform process for undelivered/returned mail.
Track data for department processes
Other responsibilities as directed by supervisor and/or manager