Clinical Services Coordinator

MSU Jobs • Starkville, MS

2d • Onsite

About The Position

Provides consultation and referral services for the Animal Health Center. Salary Grade : 14 Please see Staff Compensation Structure or Skilled Crafts and Service Maintenance Compensation Schedule for salary ranges. For salary grade UC, these positions are "Unclassified" and salary ranges are determined by the hiring department. Area of Specialization: Large Animal

Requirements

• Veterinary Technology or Bachelor's Degree in a related field.
• Minimum of one year of previous related work experience with considerable job knowledge cf clinical veterinary services, terminology, surgical procedures, and veterinary hospital procedures.
• Knowledge of federal, state and University regulations, protocols, and/or procedures.
• Ability to communicate effectively, verbally, and In writing.
• Must have excellent telephone and interpersonal skills.
• Must have the ability to multi-task and exercise significant individual initiative, independent judgement and discretion in Interactions with hospital staff, referring veterinarians and patient owners.
• Ability to develop, plan and implement short- and long-range goals
• Skill in the use of personal computers and related software applications
• Competencies include a positive approach to work, teamwork, leadership, end a commitment to public service.
• Must have the ability to work well with and produce positive results with a wide range of constituency groups.

Responsibilities

• Coordinates and directs all activities relating to referring and consulting veterinarians.
• Serves as initial contact point for veterinarians that call for consultation or referral services regarding diagnosis and treatment of patients.
• Answers or directs veterinary protocol questions.
• Handles a heavy volume of lengthy phone calls to determine specific medical services, including consulting requests with appropriate clinicians.
• Determines the appropriate hospital faculty or staff member for each consultation request or referral appointment and follows up to ensure communication has been made.
• Assists in follow-up communications with referral veterinarians.
• Facilitates communications and follows up with owners of patients as appropriate.
• Reviews hospital communications in order to recommend and coordinate improvements needed. Evaluates improvements in methods to communicate with referring veterinarians and makes recommendations as appropriate.
• Promotes professional relations between hospital staff and veterinarians and referring or consulting veterinarians.
• Identifies situations in which a complaint from a referring veterinarian has arisen or potentially might arise and independently initiates steps to mitigate any negative outcomes for the hospital or staff.
• Provides information to referring veterinarians regarding policies and procedures.
• Contacts referring veterinarians as necessary from the point of admission to post-discharge.
• Facilitates special case scenarios and critical events to ensure that all services applicable are contacted, information is retrieved and forwarded to the referring veterinarian. Determines proper hospital staff to address questions of a complex technical or sensitive nature.
• Compiles, updates, and distributes referral information and the CVM website.
• Develops new procedures, systems and methods to improve efficiency of operation.
• Manages the veterinary referral database.
• Supervises all admissions staff and admissions area and fills in when short staffed.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level