Coordinator, Clinical Client Services

CorroHealth

4d•Onsite

About The Position

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals. We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success. The Client Service Coordinator is responsible for working alongside Strategic Advisors to maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date. Strong communication skills are required as interactions with clients are done via phone/web meetings and emails. The Client Service Coordinator will actively engage with clients to understand their operational needs and will relay requests and recommendations to management. If client concerns are received, they will be documented and directed to the Client Service leadership team.

Requirements

High School Diploma or equivalent required
1+ years of client services skills required
Highly Proficient in MS Outlook, Word, and Excel
Accurate keyboard skills
Demonstrated ability to present and communicate ideas clearly via email
Excellent time management, organizational, and prioritization skills
Ability to balance multiple priorities
Strict adherence to HIPAA/HITECH compliance and confidentiality

Nice To Haves

Bachelor’s degree preferred
Experience working with Salesforce and/or EMR’s preferred
Business Analyst and/or Project Management experience preferred

Responsibilities

Serve as the primary point of contact for confirming receipt of emails in a high-volume inbox supporting both internal and external clients.
Track and manage follow-up actions and deliverables resulting from client communications.
Provide timely updates to internal and external clients regarding progress toward issue resolution.
Monitor and create operational reports to ensure process accuracy and flag discrepancies.
Support special projects as assigned, ensuring timely completion and quality outcomes.
Present client concerns to the team and recommend process improvements or best practices based on feedback and trends.
Use technical knowledge to suggest enhancements to reports or systems that improve client experience and operational efficiency.
Translate client needs into clear business requirements for application and analytics development teams; support the project lifecycle including training, deployment, and post-deployment follow-up.
Create and maintain client-facing training materials and reference documentation.
Demonstrate proficiency in operational workflows and provide client support through training and demos of the CorroHealth Information Portal.
Thrive in a fast-paced environment and adapt quickly to evolving processes and priorities.
Perform additional duties as assigned that align with departmental and company growth initiatives.