Client Services Coordinator

Ethos Veterinary Health•San Francisco, CA

2d•Onsite

About The Position

SAGE-SF is a premier 24-hour emergency and specialty referral center located in the beautiful Bay Area. Known for our commitment to compassionate care and innovative treatments, we proudly offer a range of specialized services, including surgery, internal medicine, cardiology, oncology, and more. Our hospital is equipped with state-of-the-art technology, including MRI, CT, fluoroscopy, and digital radiography, allowing us to provide groundbreaking treatments and exceptional patient outcomes. At SAGE-SF, we pride ourselves on fostering a supportive, inclusive environment where collaboration, respect, and kindness are at the heart of everything we do. We value every team member and their contributions, striving to create a space where people feel inspired, supported, and excited to grow their careers.

Requirements

At least one year of experience in a client services role, preferably in a veterinary or medical setting.
Friendly, empathetic, and dependable team player who genuinely cares about helping clients and supporting your colleagues.
Excel at managing multiple tasks in a high-pressure environment while maintaining a calm, compassionate demeanor.
Passionate about creating a positive client experience and building trust with pet owners.
Value teamwork and contribute to a collaborative, uplifting culture where everyone is focused on achieving shared goals.

Nice To Haves

Prior experience in veterinary medicine

Responsibilities

Be the first point of contact for pet owners in need, offering support and guidance during crucial moments.
Engage with a variety of cases daily, ensuring every day is unique and rewarding.
Work alongside passionate veterinary professionals dedicated to providing the best possible care.
Contribute to a collaborative, uplifting culture where everyone is focused on achieving shared goals.

Benefits

Competitive hourly rate ranging $26-$30 (includes additional $5.50/hr for hours worked between 6pm and 6am)
401(k) with company match.
Tuition reimbursement for continuing education and career development
Paid licensing fees and membership dues for professional organizations.
Discounts on pet care services, medications, and products.
Comprehensive health, dental, and vision insurance.
Mental health support, including Employee Assistance Programs (EAPs).
Onsite therapy or wellness sessions for staff. (Not all locations)
Bring-your-pet-to-work policy.
50% discount on ER/Specialty veterinary care
Flexible schedules with 4-day workweeks. (4/10 hour shifts)
Competitive PTO plan
Paid continuing education opportunities and conferences.
Team-building events, retreats, or outings.
Monthly staff recognition programs with rewards.
Access to a well-equipped break room with snacks and drinks.
Regular staff meetings to encourage communication and collaboration.
Birthday celebrations and work anniversaries.
Medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.