Operational Excellence Coordinator

Bayshore•Mississauga, ON

1d•Hybrid

About The Position

The Operational Excellence Coordinator, under the direction of the Senior Manager, Operational Excellence, contributes to the overall success of the Home Care Solutions Division by providing the administrative coordination of government funded programs, administrative support to operational excellence initiatives, continuous improvement programs, and cross‑functional operational projects, as well as BHCS branch operations as required. This role is integral to ensure that operational initiatives are planned, tracked, and executed effectively, and that deliverables align with the Division’s Annual Plan, funder requirements and internal priorities and policies are met. The Operational Excellence Coordinator works closely with Operational Excellence, Operations Leadership, Learning & Development, Transformation, and branch stakeholders to support process improvement, change initiatives, and operational readiness across the organization. The ideal candidate is highly organized, detail‑oriented, and collaborative, with a strong interest in operations, continuous improvement, and project delivery within a fast‑paced healthcare environment.

Requirements

Post Secondary degree, diploma/certificate in business administration, communication or operations management.
Demonstration of learning and growth mindset through continuous education.
A minimum of 1-2 years' experience in scheduling, communications, or in an administrative role.
A working knowledge of Procura and/or AlayaCare with coordination and scheduling knowledge is required.
Strong communication skills.
Ability to work as a team player.
Knowledge of various IT systems including Suite of MS products (teams, excel, PowerPoint, Word etc. Request Intake & Work Management Systems, Operational & Scheduling Systems (Procura, AlayaCare).

Nice To Haves

Experience supporting operational or process improvement projects is preferred.
Healthcare, preferably home care, or regulated service environment experience is an asset.

Responsibilities

Administrative support to government‑funded and operational programs including Return of Service (ROS), CCPN, PSW Training Fund, and Skills Development Fund (SDF), with flexibility to support additional programs as the operations portfolio evolves.
Provide coordination and administrative support to Operational Excellence projects and initiatives, including planning activities, tracking timelines, managing documentation, and monitoring deliverables across multiple concurrent workstreams.
Provide administrative support to the National Director, Central Operations & Community Partnership and the Regional Directors, as required.
Maintain project trackers, action logs, risks, and issue registers, and support follow-up on outstanding actions.
Support coordination activities in the branches as required. For time to time, may be required to schedule in branches to cover urgent situations.
Assist in identifying operational efficiencies and improvement opportunities as with the government funded programs and internal applications.
Support change management activities including communications, training materials, and readiness activities.
Coordinate consistent messaging, deliverables, and incoming action items across Operations, Learning & Development, Transformation, and branch teams.
Prepare meeting agendas, materials, minutes, and follow-up actions as necessary to assist the BHCS stakeholders with a primary focus on the Central Ops team.
Be a champion for change within the Operations Excellence Team and within the branch network.
Prepare and maintain funding Operations Excellence documentation, reports, and summaries.
Support funder reporting requirements, portal updates and dashboard inputs and maintain standardized templates and tools.
Must be willing to travel to branches as required, including having a valid driver’s license and access to a car is required.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participate in proactive Health & Safety activities while performing all duties, with a responsibility to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information in accordance with Bayshore policies.
Complete other tasks as requested.